Handles contracts, legal documents, and collection of payment in accordance with company policies + Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services + Arranges for the interment or cremation of human remains + Confirms authorization to proceed with the service arrangements + Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions + Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules + Provides aftercare in absence of Family Service Counselor + Ensures potential pre-need referrals are shared with Family Service Counselors + Prepares and accurately completes documents and online entries related to services, cremations, maintenance + Retains heritage and grows market share through active involvement with community, religious and other organizations **MINIMUM REQUIREMENTS** **Education** + High School diploma or equivalent + Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board **Experience** + Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery **Certification/Licenses** + Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board + Current state/province issued driver’s license with an acceptable driving record **Knowledge, Skills and Abilities** + Basic knowledge of religious and fraternal organizations customs + Knowledge of computers and some software including MS Office Suite required + High level of compassion and integrity + Good communication skills + Problem solving skills + Ability to multi task and set priorities + Detail oriented Postal Code: 37601 Category (Portal Searching): Operations Job Location: US-TN - Johnson City Job Profile ID: F00224 Time Type: Full time Location Name: Monte Vista Burial Park **JOB RESPONSIBILITIES** + Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers + Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains + Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures + Negotiates and enters into funeral contracts.