Management of onsite AV Technical Management, including configuration & installation of AV devices • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays • Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution/workarounds, when required • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Interact with client Customer Help Desk ticketing system to respond to end user requests • Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design • Setup and breakdown of all onsite meetings • Daily system testing to ensure equipment and room functionality • Responsible for escalating all "next level" break fix issues to their manager for resolution • Perform remote testing for local and regional offices • Ensure all AVS spaces are presentable for use • Polycom AV equipment management and configuration. Videoconferencing experience including operation, call set-up and equipment • Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type Skills and Abilities • Customer focused - Customer is #1 Attitude • Personal accountability for results • Detail oriented • Strong analytical and troubleshooting skills • High integrity • Minimum of 2 years' technical experience in providing Deskside Support • PC hardware repair (Dell/HP), Windows system support, OS X Support • Software installation/troubleshooting • Performing Tech Refresh • Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair • Networking • Asset tracking • Stock room management • Basic support in Video conferencing equipment • Must have experience in working with third party client managed mobile applications.