Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction. Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future.