Masters Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelors Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. You will combine deep software engineering expertise with applied AI judgment to build diagnostics, workflows, evaluation frameworks, and tooling that improve how support teams and customers resolve complex issues.