They are the first line of staff that the customer encounters and are responsible for setting the tone of the day with positivity and a willingness to help direct customers to the appropriate location (rentals, ticketing, retail shop, cafeteria, snowsports, etc.). Parking staff is also responsible for assisting with mountain opening, including shoveling walkways, salting, and placing directional markers in the lot as well as any other task as directed by the Mountain Operations Manager.