Lead enterprise transformation of the UM operating model, aligning people, process, technology, clinical policy, vendor capabilities; design and advance UM Centers of Excellence, including City of New York Centers of Excellence, for priority areas such as prior authorization, concurrent review, post-acute review, specialty care review, Medical Director review, appeals support, vendor oversight, and provider escalation management; improve consistency, compliance, affordability, and member/provider experience. Operational responsibility across core UM functions for Medicaid, Commercial, and Medicare products, including prior authorization, concurrent review, retrospective review, discharge planning linkages, medical necessity review, denials management, appeals support, provider escalations, and line-of-business-specific regulatory reporting.