Architect Complex Telephony Solutions: Design and oversee the integration of enterprise CCaaS platforms (e.g., Amazon Connect, Genesys Cloud, Five9) with the Salesforce platform, handling nuances like SIP trunking, WebRTC, carrier connectivity, and network latency optimization. You will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers, guiding them through transformational initiatives utilizing Agentforce Contact Center (AFCC), Partner Contact Center (formerly SCV), Voice AI, and core Contact Center as a Service (CCaaS) ecosystems.