Louisville, KY12 days ago
ESSENTIAL FUNCTIONS: Remote Technical Support * Provide remote troubleshooting and support for parcel handling automation systems * Respond to PLC and electrical system support calls from Amazon and other customers * Diagnose and resolve controls related issues affecting conveyor and automation systems * Guide onsite maintenance teams through troubleshooting procedures when required * Document service activities, troubleshooting steps, and resolutions Controls and Electrical Systems Support * Support PLC controlled conveyor and automation systems used in warehouse and airport environments * Analyze electrical schematics and control logic to identify and resolve system faults * Assist with system diagnostics, software troubleshooting, and control system recovery * Provide guidance on proper system operation and maintenance procedures Customer Support and Communication * Serve as a technical point of contact for customer support requests * Maintain clear and professional communication during troubleshooting activities * Provide timely updates on system status and issue resolution * Maintain accurate service documentation and support records Service and Project Support * Support the After Sales team in activities related to service contracts, spare parts, and small projects * Assist with system upgrades, troubleshooting support, and engineering analysis when required * Participate in continuous improvement initiatives related to service and support operations Travel and Field Support * Travel to customer sites when remote support cannot fully resolve issues * Assist with onsite troubleshooting, commissioning, or service activities when required * Support coordination between field technicians and remote engineering teams REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: * PLC troubleshooting and diagnostics * Electrical systems analysis * Conveyor and material handling systems * Remote technical support * Customer communication and support * System diagnostics and fault resolution * Documentation and service reporting organizational skills EDUCATION, EXPERIENCE AND QUALIFICATIONS: * Bachelor"s degree in Electrical Engineering, Controls Engineering, or related field * Experience with PLC based automation systems in industrial or material handling environments * Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems * Ability to read and interpret electrical schematics and control logic * Experience troubleshooting conveyor systems and automated material handling equipment preferred * Strong problem solving and analytical skills * Excellent communication skills and ability to support customers remotely * Willingness to participate in a 24-hour support environment * Ability to travel occasionally for onsite support WORK ENVIRONMENT: This position is primarily focused on remote support operations and may require participation in a rotating support schedule to provide continuous customer coverage. Job Title: Controls Engineer, Parcel Systems Pay Rate: $100-125K Location: Louisville, KY Zip Code: 402222 Start Date: Right Away Keywords: #SystemsRemoteSupportJobs; #LouisvilleJobs; JOB SUMMARY: The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations.