RESPONSIBILITIES: Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience Build alerts and monitoring for current automation systems Manage all requests and stakeholders in a scalable way Own status of automation (reporting on health, metrics like how many credits are being issued, etc.) Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate Design measurable and well-scoped experiments Write and maintain high-quality documentation Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities BASIC QUALIFICATIONS: Bachelor's degree in an engineering, mathematics, or STEM discipline 5+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company 4+ years of experience with Python PREFERRED SKILLS AND EXPERIENCE: Bachelor's degree in computer science, data science, mathematics, physics, or engineering Proficiency in SQL and Python Understanding of database structures, query optimizations, ETL development Experience with automation (demonstrated skills with VBA, Python, C#, etc.) Start-up, consulting, tech, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment Strong project management and self-directed prioritization skills Ability to communicate technical concepts to non-technical audiences at all organizational levels Ability to develop and maintain strong relationships across disciplines and with multiple levels of management ADDITIONAL REQUIREMENTS: Must be available to work extended hours and weekends as needed Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. As an Operations Engineer, Automation on the Growth Analytics & Automation team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock growth and accelerate the monetization of the Starlink network.