Chicago, Illinois30+ days ago
You will bridge real operational IT needs—identity, infrastructure, service management, onboarding, incident response—with modern AI patterns, including Retrieval‑Augmented Generation (RAG), agentic workflows, and self‑service automation. Within IT Operations & Engineering, our mission is to modernize how IT services are delivered—reducing friction, accelerating resolution, and empowering employees through automation, self‑service, and intelligent systems.