ESSENTIAL FUNCTIONS: Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchangeThrough engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interactionRegularly circulating through the fitness center(s) greeting, interacting, and supporting member's use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member's different needsConduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habitsCoach and encourage members to meet their wellness goalsMonitor, clean, and inspect equipment regularly; report any challenges or concernsAdhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interactionFocus on quality experiences and engagement within programs, services, and activitiesPromotes a professional image and maintains a clean and safe environment at all times. The primary function of the Fitness Coach will be to highly engage with members, guest, and program participants including fitness appointments, general member use, member services/events, and providing a safe environment.