________________________________________ Metrics and Accountability You will be measured on: • PVR (Per Vehicle Retailed): Front-end, back-end, and total • Product Penetration Rates: VSC, GAP, maintenance, and ancillary products • Funding Speed: Time from contract to funded deal • CSI: Customer satisfaction scores related to the F&I experience • Compliance: Zero tolerance for regulatory violations or documentation errors • Chargebacks: Product cancellation rates and chargeback exposure You will use Tekion (DMS) to manage deals, contracts, and reporting. When you're not closing a deal, you're in the action: helping structure deals at the desk, engaging customers in the showroom, supporting digital opportunities, and working alongside the sales team to convert every opportunity.