NewPartner Development Manager, AMER Industry Tech Partners Amazon.com IncPartner Development Manager, AMER Industry Tech PartnersAtlanta, GAThe AMER Industry Technology Partners (ITP) team, part of the AMER Tech Partners organization within the AWS Specialist and Partner Organization, manages a focused portfolio of Independent Software Vendors across six AWS prioritized industries: Automotive and Manufacturing, Energy and Utilities, Financial Services, Telecommunications, Media Entertainment and Gaming, and Retail. Our Partner Development Managers bring deep industry specialization and act as trusted advisors who earn partner executive trust through their understanding of vertical challenges, regulations, and industry use cases, driving cosell alignment, AWS Marketplace transacting, and generative and agentic AI integration across the portfolio.
Branch Manager Genuine Parts CompanyBranch ManagerMilton, GAThe ideal candidate will already be working in the automotive industry and will have experience as a Branch Manager or will be an experienced Motor Factor Parts Advisor / Assistant Branch Manager looking for progression. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
F&I Manager - Nalley Lexus Galleria Asbury AutomotiveF&I Manager - Nalley Lexus GalleriaSmyrna, GAWork directly with the sales team and customers to assist in the financial buying process of the car buying experienceBuild rapport with customers to build a base of referrals to establish customer networkConsult and sell finance & insurance warranties to customersProduce and submit accurate paperwork for title work and to secure funding from finance sources in a timely mannerAchieve monthly objectivesResponsible for meeting deadlines for turning in customer paperwork to lenders and accountingResponsible for securing and handle customer money during vehicle transaction; turn money into accountingAdhere to all local and national regulations and advise the sales team on new and recently change state laws associated with purchasing a vehiclePartner with service advisor's to assist customers with purchasing extended warranties when neededMust be able to create and maintain customer relationshipsMaintain impeccable reputation with lenders and vendorsMust be able to give a proper finance and insurance menu presentation explaining warranty packagesAssist sales professionals with customers when needed to explain lending options and warrantiesBuild relationships with local and national bank and manufacturer representatives and meet with them monthlyAdvanced computer skills with Microsoft Office products and dealership management systemsDetail oriented and can stay organized in a fast pace environmentStrategic thinker that will strive to find a solution for every customer when neededSelf-motivated and a team playerCommitment to work long hours, as needed. Professional growth and development opportunities Additional advantages: Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities.
F&I Manager - Nalley Infiniti Marietta Asbury AutomotiveF&I Manager - Nalley Infiniti MariettaMarietta, GAWork directly with the sales team and customers to assist in the financial buying process of the car buying experienceBuild rapport with customers to build a base of referrals to establish customer networkConsult and sell finance & insurance warranties to customersProduce and submit accurate paperwork for title work and to secure funding from finance sources in a timely mannerAchieve monthly objectivesResponsible for meeting deadlines for turning in customer paperwork to lenders and accountingResponsible for securing and handle customer money during vehicle transaction; turn money into accountingAdhere to all local and national regulations and advise the sales team on new and recently change state laws associated with purchasing a vehiclePartner with service advisor's to assist customers with purchasing extended warranties when neededMust be able to create and maintain customer relationshipsMaintain impeccable reputation with lenders and vendorsMust be able to give a proper finance and insurance menu presentation explaining warranty packagesAssist sales professionals with customers when needed to explain lending options and warrantiesBuild relationships with local and national bank and manufacturer representatives and meet with them monthlyAdvanced computer skills with Microsoft Office products and dealership management systemsDetail oriented and can stay organized in a fast pace environmentStrategic thinker that will strive to find a solution for every customer when neededSelf-motivated and a team playerAbility to understand tag and title laws; DMVPrior automotive sales consultant experience required; 1-3yrsBachelor's Degree in Business Administration, Marketing, Finance or in a related field preferredMBA a plus! Professional growth and development opportunities Additional advantages: Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities.
Assistant Manager - Ft-1036 FullSpeed AutomotiveAssistant Manager - Ft-1036Canton, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Assistant Manager - FT 8492 FullSpeed AutomotiveAssistant Manager - FT 8492Valdosta, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
NewAutomotive Technician **All Levels** Hennessy AutomobileAutomotive Technician **All Levels**ATLANTA, GAMaintain vehicle functional condition by listening to customer complaints and reviewing service advisor notes, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, replacing parts and components, and repairing body damage. Communicate professionally and provide updates on customer repairs as needed to service advisors and the parts department.
Assistant Manager - FT 1027 FullSpeed AutomotiveAssistant Manager - FT 1027Woodstock, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
NewFord Automotive Technician Hennessy AutomobileFord Automotive TechnicianAtlanta, GAMaintain vehicle functional condition by listening to customer complaints and reviewing service advisor notes, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, replacing parts and components, and repairing body damage. Complete preventative maintenance such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
NewAutomotive Technician All Levels Hennessy AutomobileAutomotive Technician All LevelsAtlanta, GAMaintain vehicle functional condition by listening to customer complaints and reviewing service advisor notes, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, replacing parts and components, and repairing body damage. Communicate professionally and provide updates on customer repairs as needed to service advisors and the parts department.
NewManager Trainee Jiffy Lube - Allied Automotive Group (GA)Manager TraineeDublin, GATo set our leaders up for success, every Store Manager begins in our Manager-in-Training (MIT) program — a structured, hands-on training experience that prepares you to take full ownership of a store. Our Jiffy Lube Store Managers are responsible for driving overall business performance, leading high-performing teams, and delivering an exceptional guest experience.
NewManager Trainee Jiffy Lube - Allied Automotive GroupManager TraineeMartinez, GATo set our leaders up for success, every Store Manager begins in our Manager-in-Training (MIT) program — a structured, hands-on training experience that prepares you to take full ownership of a store. The Opportunity: Our Jiffy Lube Store Managers are responsible for driving overall business performance, leading high-performing teams, and delivering an exceptional guest experience.
Assistant Manager - FT-8481 FullSpeed AutomotiveAssistant Manager - FT-8481Tifton, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Assistant Manager - FT-1019 FullSpeed AutomotiveAssistant Manager - FT-1019Dunwoody, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Assistant Manager - FT 8208 FullSpeed AutomotiveAssistant Manager - FT 8208Perry, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Assistant Manager - FT-2000 FullSpeed AutomotiveAssistant Manager - FT-2000Cumming, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Automotive Service & Sales Consultant Meineke - 2977Automotive Service & Sales ConsultantWarner Robins, GAFull timeThe ideal candidate will have excellent communication and customer relationship skills, strong service writing capabilities, and previous sales experience. Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
Automotive Service Advisor - Group 1 Ford of Kennesaw Group 1 Automotive IncAutomotive Service Advisor - Group 1 Ford of KennesawKennesaw, GAWe are looking to jump start the careers of our local community members that want to get into the automotive repair business through our entry level service advisor program. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the working day.
Automotive Service Advisor Hyundai of KennesawAutomotive Service AdvisorKennesaw, GeorgiaIf you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career. As a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.
Automotive Service Writer Car GuysAutomotive Service WriterLaGrange, GeorgiaOpportunity for Bonus Pay State of the art facilities A clean, fun safe working environment Top shelf benefits including health, dental, retirement plans and more Factory training and reimbursement for state and local certifications Established customer base with a shop packed with hours available Paid Vacation and PTO time Employee Discounts including parts Growth and advancement opportunities Flexible work schedules Long term job security Job Requirements: 1. We help dealers to hire, from porters all the way up to CEO’s Currently we have a dealership in your area looking to hire Automotive Service Writers These dealerships may offer: Training provided Top Performance Based Pay Programs.
Experienced Automotive Service Advisor / Service Writer EuroWorks Auto RepairExperienced Automotive Service Advisor / Service WriterAtlanta, GA$7,000–$10,000 / yearEuroWorks European Auto Repair is growing fast, and we’re looking for an experienced Automotive Service Advisor / Service Writer to join our high-performing team. We are a busy, fast-paced European auto repair facility specializing in premium brands and providing exceptional customer service.
New["Top-Rated Automotive Service Advisor - $5K Signing Bonus","Top-Rated Automotive Service Advisor - $5K Signing Bonus"] Fivestarhyundaialbany["Top-Rated Automotive Service Advisor - $5K Signing Bonus","Top-Rated Automotive Service Advisor - $5K Signing Bonus"]SnellvilleFive Star Ford Stone Mountain is seeking an experienced Automotive Service Advisor to join our award-winning shop. Candidates must have at least 2 years of experience, Ford experience a plus, and a valid driver's license.#J-18808-Ljbffr.
Automotive Service Technician Jimmy Britt Chrysler Jeep Dodge RamAutomotive Service TechnicianStatesboro, GAFull timeIn this role, you’ll perform diagnostics, maintenance, and repairs while working with modern tools, factory training, and a team that values quality work. If you take pride in fixing vehicles correctly, enjoy solving mechanical challenges, and want to grow your career in a professional dealership environment, this could be a great opportunity for you.
NewExecutive Referral Manager AxelonExecutive Referral ManagerSandy Springs, GA$28–$32 / hourBusiness Management: General Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods. Mastery of the following categories: financial negotiation, product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects.
Assistant Manager - FT-1036 FullSpeed AutomotiveAssistant Manager - FT-1036Canton, GAThe Assistant Manager aids in ensuring customer service expectations are met, meeting sales goals, controlling costs, and managing profitability. Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a comprehensive list of all responsibilities, duties and skills required for the position.
Sales and Account Representative Mighty Auto Parts of Atlanta Mighty Auto PartsSales and Account Representative Mighty Auto Parts of AtlantaPeachtree Corners, GeorgiaMighty’s Peachtree Corners, GA based company operation, Mighty Auto Parts of Atlanta, is seeking a motivated and results driven Sales & Account Representative to grow our automotive parts, chemicals, lubricants, and accessories business by developing new customer relationships while strengthening and expanding existing accounts. The ideal candidate is a strong relationship builder who enjoys prospecting for new automotive repair, quick lube, car dealership, and fleet business, developing strategic sales plans, and serving as a trusted advisor to customers.
Outside Sales Representative Mighty Auto Parts of Atlanta Mighty Auto PartsOutside Sales Representative Mighty Auto Parts of AtlantaPeachtree Corners, GeorgiaMighty’s Peachtree Corners, GA based company operation, Mighty Auto Parts of Atlanta, is seeking a motivated and results driven Sales & Account Representative to grow our automotive parts, chemicals, lubricants, and accessories business by developing new customer relationships while strengthening and expanding existing accounts. The ideal candidate is a strong relationship builder who enjoys prospecting for new automotive repair, quick lube, car dealership, and fleet business, developing strategic sales plans, and serving as a trusted advisor to customers.
Quick Lane Service Technician Angela Krause FordQuick Lane Service TechnicianAlpharetta, GeorgiaThis is the perfect opportunity for technicians who enjoy hands-on automotive work, light maintenance, and delivering excellent customer service—without the pressure of major repair jobs. We proudly welcome technicians from all backgrounds, including those with experience from independent shops and brands such as Firestone, Pep Boys, Jiffy Lube, Mavis, Goodyear, Valvoline, and more.
Master Service Technician Nalley Lexus Galleria Asbury AutomotiveMaster Service Technician Nalley Lexus GalleriaSmyrna, GAComply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and informationASE certifications heavily preferred- Manufacturer certifications heavily preferred- Previous automotive technician experience requiredMust have basic toolsMust have great technical and mechanical skillsMust be a team player and have the ability to work repetitively on complex tasksMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test). This individual will be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises.
Master Service Technician - Nalley Infiniti Atlanta Asbury AutomotiveMaster Service Technician - Nalley Infiniti AtlantaAtlanta, GAComply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and informationASE certifications heavily preferred- Manufacturer certifications heavily preferred- Previous automotive technician experience requiredMust have basic toolsMust have great technical and mechanical skillsMust be a team player and have the ability to work repetitively on complex tasksMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test). This individual will be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises.
NewSenior Manager, Cost Management Genuine Parts CoSenior Manager, Cost ManagementAtlanta, GAThe position will spearhead cost reduction initiatives via supplier negotiations, detailed cost validations, and cross-functional collaboration with Category Management, Engineering, Sourcing and Pricing teams. As a strategic leader, this role will identify value enhancement opportunities and drive continuous cost improvement across global supply chains in alignment with business objectives.
General Service Technician Warner Robins 21-04General Service TechnicianRobins, GeorgiaAt Precision Tune Auto Care, you’ll be part of a team that provides total car care — from oil changes and diagnostics to full engine replacements and scheduled maintenance. What started as a small tune-up shop in Beaumont, TX in 1976 has grown into a trusted name with more than 320 service centers across six countries.
New(USA) Auto Care Center Coach Walmart Inc(USA) Auto Care Center CoachDouglasville, GA$65,000–$100,000 / yearAutomotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in automotive service or service industry related field, Supervisory experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Volvo Subaru Express Service Technician Gerald Jones Volvo SubaruVolvo Subaru Express Service TechnicianMartinez, GeorgiaHappy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Diagnosing, maintaining, and repairing vehicle automotive systems including tires, oil filter and oil changes.
Sales Advisor Nalley Toyota Roswell Asbury Automotive Group IncSales Advisor Nalley Toyota RoswellRoswell, GAThe Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Commercial Account Manager Angela Krause FordCommercial Account ManagerAlpharetta, GeorgiaBuild Your Career with Krause Auto Group This is more than a sales role—it’s an opportunity to build long-term business relationships, drive growth, and make a direct impact within a growing organization that values initiative, leadership, and employee success. This role is ideal for someone who enjoys networking, prospecting, and developing long-term business relationships while working closely with both the Sales and Service departments to support commercial clients.
Parts Manager - Nalley Volkswagen Asbury Automotive Group IncParts Manager - Nalley VolkswagenRoswell, GAResponsibilities: • Prepare and administer an annual operating budget for the parts department based on Retail, Wholesale, and Customer-Pay Repair Order sales • Maintain a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public • Establish pricing parameters in each customer category that generates sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty • Establish individual parts inventory levels and balance them for maximum turnover • Monitor and adjust Days Supply for critical and fast-moving parts categories and numbers • Monitor and adjust inventory to minimize obsolescence • Maintain Inventory Aging guidelines • Direct shipping and receiving efforts to ensure timely processing • Manage the parts inventory and track expenses • Work with the service manager and shop foreman to ensure a timely turnaround of parts needed for internal jobs. Asbury Automotive Group also offers additional advantages, including: • Technician Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Employee referral program with bonus opportunities.
Body Shop Parts Advisor - Nalley Hyundai Asbury Automotive Group IncBody Shop Parts Advisor - Nalley HyundaiStonecrest, GAAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
Bentley Atlanta Master Technician Asbury Automotive Group IncBentley Atlanta Master TechnicianAlpharetta, GAThese repairs include but are not limited to light engine work, transmissions, clutches, drive shafts, electrical systems (starters and alternators) HVAC systems, steering & suspension systems. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
New["Automotive Customer Service Advisor","Automotive Customer Service Advisor"] Premium Velocity Auto LLC["Automotive Customer Service Advisor","Automotive Customer Service Advisor"]StockbridgeThe Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
New["BDC Service Agent","BDC Service Agent"] Asbury Automotive["BDC Service Agent","BDC Service Agent"]Peachtree CornersAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner.
Director, Partnerships (Business Development) CurbeeDirector, Partnerships (Business Development)Atlanta, GA$110,000–$125,000 / yearOur technology enables dealerships to send the right van, to the right job, with the right parts, at the right time… creating a better experience for customers while driving operational efficiency and profitability. Build and manage relationships with dealership groups, dealer principals, fixed operations leaders, OEM field teams, and industry partners.
Automotive Product Specialist Albany GA Long of Chattanooga AutoMallAutomotive Product Specialist Albany GAAlbany, GeorgiaAssist management to increase sales by inspecting the lot’s vehicles daily, reporting any problems to management. Assist the customers to find a vehicle that meets their needs by using the current inventory information.
Service Valet/Porter - Nalley Hyundai Asbury Automotive Group IncService Valet/Porter - Nalley HyundaiStonecrest, GAAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
Service Valet/Lot Attendant - Nalley Infiniti Marietta Asbury Automotive Group IncService Valet/Lot Attendant - Nalley Infiniti MariettaMarietta, GAAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
Sales Advisor - Nalley Infiniti Atlanta Asbury Automotive Group IncSales Advisor - Nalley Infiniti AtlantaAtlanta, GAThe Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Sales Advisor - Audi North Atlanta Asbury Automotive Group IncSales Advisor - Audi North AtlantaRoswell, GAThe Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
NewSales Advisor - Nalley Hyundai Asbury Automotive Group IncSales Advisor - Nalley Hyundaistonecrest, GAThe Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
NewSales Advisor - Nalley Toyota Stonecrest Asbury Automotive Group IncSales Advisor - Nalley Toyota Stonecreststonecrest, GAThe Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Sales Advisor - Nalley Volkswagen Asbury Automotive Group IncSales Advisor - Nalley VolkswagenAlpharetta, GAAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. The Sales Consultants primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods.