High school diploma or equivalent of 3 years of office, administrative, or customer service experience Proficiency in the Microsoft Office Suite, especially Excel and Outlook Strong data entry skills with a high level of accuracy Excellent phone etiquette and communication skills, in person and in writing Strong organizational skills, with the ability to prioritize and multitask Attention to detail when handling forms, records, and compliance documentation Ability to work well with a range of people, including customers, field crews, and supervisors. Process various customer forms as needed by various customers and jobs Perform data entry and system data processing for project documentation, records, and logs, including scanning and copying source documents, with a high level of accuracy Serve as backup to the dispatcher for scheduling and project documentation Organize and maintain office files and records, including filing, scanning, and photocopying.