Duties include, but are not limited to: Supports clinics regarding clinic profile management; Collects and updates insurance information from Veterans, family members and other eligible patients; Prepares correspondence and memos as needed; Screens/receives phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes; Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable; Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage; Follows procedures regarding Community Care referrals; Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals; Stocks basic office supplies for the executive suite; Enters Veterans seeking emergent/urgent care, scheduling appointments accurately; Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Documentation Requirements for Proof of High School Completion or Higher: If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).