Skills/KnowledgeWorking knowledge of mechanical and electrical parts, parts manuals, service manuals, and equipment diagramsAbility to research parts using equipment model numbers, serial numbers, engine information, photographs, and manufacturer resourcesUnderstanding of quoting, pricing, gross margin, freight, payment, special-order, warranty, and return considerationsExperience with ERP, CRM, inventory management, and / or order-entry platformsExperience using Microsoft Outlook and ExcelExcellent verbal and written communication and customer service skillsSuperior organization, follow-through, and problem-solving skillAbility to manage multiple customer inquiries and orders while maintaining accuracyAbility to explain technical parts information in a practical, customer-friendly mannerPersonal AttributesCustomer-focused, approachable, and professionalDetail-oriented and organized with strong spatial reasoning skillsDemonstrate honesty and integrity in work and relationshipsPossess strong work ethic and takes ownership of both company and client goals/objectivesComfortably initiate customer conversations, recommending related products, and following up on sales opportunitiesMaintains composure and professionalism when addressing urgent requests or customer concernsFocused on understanding, meeting, and exceeding customer expectationsConforms to company policies and procedures and meets company goals and objectives; protects company assets and interestsQualificationsHigh school diploma or equivalentExperience in parts sales, counter sales, equipment support, customer service, or a related fieldExperience with generators, engines, industrial equipment, automotive parts, heavy equipment parts, electrical equipment, or a related technical field preferredStandby power or generator experience preferred, but not requiredMust be able to lift 50+ lbs. repeatedlyKey Performance Indicators:Performance in this role may be evaluated using a balanced set of measures, including customer responsiveness, quote accuracy and turnaround, quote follow-up and conversion, external parts revenue, gross margin, order accuracy, customer satisfaction, repeat business, open-order and backorder follow-up, return and order-error frequency, lost-sales documentation, inventory accuracy, process compliance, and the completion of continuous-improvement initiatives.