Receive multiple in-coming calls from the public requesting, canceling, or changing scheduled transportation services; determine eligibility of requested service; enter passenger data, locations, agency, and other applicable data; communicate with deaf citizens via teletype response back systems; utilize translation services as necessary Monitor two-way radio system and maintain contact with transit units on assignment; maintain status, location, and availability of all transit units for effective dispatching and transport of passengers; dispatch transit units in accordance with established procedures; respond to employee and passenger concerns and forward to supervisor as appropriate. Under general direction, this position performs transit scheduling, routing, and dispatching duties; operates a variety of communication equipment, including a two-way radio and telephone systems, utilizes computer dispatching and scheduling systems, as well as handles customer service related duties including (but not limited to) fare media sales and answering of general inquiries.