Pensacola, FL30+ days ago
Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures • Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation • Protect the bank from unnecessary risk by following compliance, risk and operational procedures • Assist with all monthly and quarterly branch assessments • Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team • Ensure all training is completed • Participate in interviewing, selecting and training teammates • Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers • Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings • Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance • Perform other related duties as assigned. The Head Teller will drive a best in class branch experience for customers and teammates by leading, coaching, and managing in five primary areas of responsibility: customer engagement, service execution, operational excellence, leadership, and management.