NewTeller First Horizon BankTellerHialeah, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
NewRelationship Banker First Horizon BankRelationship BankerMiami Beach, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
NewUniversal Banker First Horizon BankUniversal BankerMiami Beach, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
Cash Services Rep/Bank Teller - $17.27/hr Veterans Sourcing GroupCash Services Rep/Bank Teller - $17.27/hrHialeah, FLHandle cash deposits and record transfers within cash vault environments. • Onsite interviews only, typically 1 round - No Video interviews.
Operations Services Supervisor (Teller Manager) First Citizens BancShares IncOperations Services Supervisor (Teller Manager)Miami, FLOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
Teller/CSR Sunstate BankTeller/CSRMiami, FLProvide comprehensive banking services to customers including opening new accounts, maintaining existing accounts, and processing account changes. Knowledge of financial services and regulatory compliance including Consumer Compliance, Deposit Compliance Regulations, Lending Compliance Regulations, Know Your Customer (KYC), Customer Identification Program (CIP), BSA/Anti-Money Laundering (AML), and OFAC.
Teller - Floater Miami Dade Tropical Financial Credit UnionTeller - Floater Miami DadeHialeah, FLThis position will be assigned to work as needed in different geographic zones within the TFCU Fields of Membership (FOM), which includes the tri-county area (Miami-Dade, Broward and Palm Beach County). This role will involve achieving performance metrics, including transaction accuracy, member satisfaction, and sales targets, all while contributing to the overall success of the credit union.
Teller Tropical Financial Credit UnionTellerFort Lauderdale, FLThis role will involve achieving performance metrics, including transaction accuracy, member satisfaction, and sales targets, all while contributing to the overall success of the credit union. Make outbound calls to current and potential members to promote, refer and cross-sell credit union products and services, schedule appointments, and follow up on inquiries.
Teller Supervisor Home BancShares IncTeller SupervisorCoral Gables, FLWhile performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Teller (Full Time) Popular IncTeller (Full Time)North Miami, FLConfidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Part-Time Teller (20 Hours), Bilingual English/Spanish Speaking Preferred, Northside Branch Citigroup IncPart-Time Teller (20 Hours), Bilingual English/Spanish Speaking Preferred, Northside BranchMiami, FL$39,520–$46,810 / yearAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.
Head Teller, Bilingual English/Spanish Speaking Preferred, Pembroke Pines West Branch Citigroup IncHead Teller, Bilingual English/Spanish Speaking Preferred, Pembroke Pines West BranchPembroke Pines, FL$40,560–$50,100 / yearAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions, in coordination with the Customer Service function.
Part-Time Teller (20 Hours), Bilingual English/Spanish Speaking Preferred, North Broward Area Citigroup IncPart-Time Teller (20 Hours), Bilingual English/Spanish Speaking Preferred, North Broward AreaCoral Springs, FL$39,520–$46,810 / yearAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.
Sr. Financial Specialist Sr. Universal Banker Sr. Teller - Brickell BankUnited IncSr. Financial Specialist Sr. Universal Banker Sr. Teller - BrickellMiami, FLSUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals. Performs outbound calls and set appointments for Market Leader (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals.
Teller/Customer Service Doral Branch Space Coast Credit UnionTeller/Customer Service Doral BranchMiami, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Doral Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service - West Pines Branch (Full-Time) Space Coast Credit UnionTeller/Customer Service - West Pines Branch (Full-Time)Pembroke Pines, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our West Pines Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service Calle Ocho Branch Space Coast Credit UnionTeller/Customer Service Calle Ocho BranchMIAMI, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Calle Ocho Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service - Camino Real Branch Space Coast Credit UnionTeller/Customer Service - Camino Real BranchBoca Raton, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Camino Real Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service Bird Road Branch Space Coast Credit UnionTeller/Customer Service Bird Road BranchMIAMI, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Bird Road Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service Palm Springs Branch Space Coast Credit UnionTeller/Customer Service Palm Springs BranchHIALEAH, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Palm Springs Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service - East Miramar Branch Space Coast Credit UnionTeller/Customer Service - East Miramar BranchMIRAMAR, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our East Miramar Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller/Customer Service - Boca RatonBranch Space Coast Credit UnionTeller/Customer Service - Boca RatonBranchBoca Raton, FL$17.91–$18.97 / hourAs a Member Service Specialist (Teller/Customer Service) in our Boca Raton Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Teller First Horizon CorpTellerHialeah, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
NewTeller Part Time Lighthouse Point Wells Fargo BankTeller Part Time Lighthouse PointLighthouse Point, FloridaThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
NewTeller Part Time Miami Wells Fargo BankTeller Part Time MiamiMiami, FloridaThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Teller Seventh Ave Wells Fargo & CoTeller Seventh AveMiami, FLThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Teller Part Time Miami Main Wells Fargo BankTeller Part Time Miami MainMiami, FloridaThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Client Service Specialist (Teller) Bank OZKClient Service Specialist (Teller)Miami Beach, FLResponsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required.
Teller Part Time Coconut Grove Wells Fargo & CoTeller Part Time Coconut GroveMiami, FLThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Teller Part Time Miramar FL Monarch Lakes Wells Fargo & CoTeller Part Time Miramar FL Monarch LakesMIRAMAR, FLThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Universal Banker - Coral Springs, FL Third Federal Savings & LoanUniversal Banker - Coral Springs, FLCoral Springs, FL$18–$26 / hourPart timeOur mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida.
Universal Banker - Coral Springs, FL Third Federal CareerUniversal Banker - Coral Springs, FLCoral Springs, FloridaOur mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida.
Universal Banker - Coral Springs, FL Third Federal Savings and Loan Association of Cleveland, MHCUniversal Banker - Coral Springs, FLCoral Springs, FL$18–$26 / hourOur mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida.
Cash Services Representative Veterans Sourcing GroupCash Services RepresentativeHialeah, FLWe are seeking a reliable and detail-oriented Cash Vault Associate to support cash deposit processing and transfer recording within a secure vault environment. This is a fully onsite role requiring previous cash handling experience (vault or bank teller experience preferred).
Specialized Posting & Servicing Representative BankUnited IncSpecialized Posting & Servicing RepresentativeMiami Lakes, FLEDUCATION Associate's Degree required Or Bachelor's Degree or equivalent related experience required EXPERIENCE Prior experience in a loan processing/servicing area or related environment, dealing with a variety of commercial insurance coverage types and products required ADDITIONAL INFORMATION * Candidates residing in locations within BankUnited's footprint may be given preference. Process all WAR Transfer transactions including but not limited to loan set-up on Bank 581 - Shadow, processing non-accrual and charge off transactions, WAR loan maintenance, WAR loan posting, research, manual statement creation etc.
Head Universal Banker, Bilingual English/Spanish Speaking Preferred, West Doral Branch Citigroup IncHead Universal Banker, Bilingual English/Spanish Speaking Preferred, West Doral BranchMiami, FL$46,600–$60,800 / yearDuties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers). Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Head Universal Banker- Deerfield Branch Citigroup IncHead Universal Banker- Deerfield BranchDeerfield Beach, FL$46,600–$60,800 / yearDuties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers). Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Universal Banker - Coral Springs, FL South State BankUniversal Banker - Coral Springs, FLCoral Springs, FLFSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.
Floating Universal Banker - Coral Springs, FL South State BankFloating Universal Banker - Coral Springs, FLCoral Springs, FLFSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.
Floating Universal Banker - Coral Springs, FL Southstate BankFloating Universal Banker - Coral Springs, FLCoral Springs, FloridaFSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.
Universal Banker - Coral Springs, FL Southstate BankUniversal Banker - Coral Springs, FLCoral Springs, FloridaFSR Duties: Opens new deposit accounts and understands the products and financial services offered by the bank. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.
Sr. Universal Banker - Weston BankUnited IncSr. Universal Banker - WestonWeston, FLSUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals. Performs outbound calls and set appointments for Market Leader (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals.
Universal Banker City National Bank of FloridaUniversal BankerMiami Beach, FLClient Services duties include and not limited to helping in the lobby to ensure clients are being attended to at all time; when not servicing clients in the teller line, the Universal Banker is required to assist clients in the lobby and refers clients to appropriate bank personnel in order to meet their financial needs. Identifies client's profiles and their respective needs, asks need revealing questions, identifies client CUES, makes appropriate benefit statements, handles objections, closes the referral to the appropriate business partner, ensures client retention and client service satisfaction.
Sr. Financial Specialist Sr. Universal Banker - Miami Lakes The Bridge BankUnited IncSr. Financial Specialist Sr. Universal Banker - Miami Lakes The BridgeMiami Lakes, FLSUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals. Performs outbound calls and set appointments for Market Leader (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals.
Sr. Universal BankerBoca Town Center Branch BankUnited IncSr. Universal BankerBoca Town Center BranchBoca Raton, FLPerforms outbound calls and set appointments for Market Leader and/or Sales & Service Officer (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals. SUMMARY: This role, which performs all transactions typically associated with both the Teller Line and Platform, focuses on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals.
Sales and Service Associate Popular IncSales and Service AssociateAventura, FLConfidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation. Risk Management Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered.
Retail Banker II Float (Bilingual Spanish Preferred) - Southwest Miami TD BankRetail Banker II Float (Bilingual Spanish Preferred) - Southwest MiamiMiami, FloridaTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Retail Banker I - Boca Raton Federal (Bilingual Spanish Preferred) TD BankRetail Banker I - Boca Raton Federal (Bilingual Spanish Preferred)Boca Raton, FloridaTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
Retail Banker I (30 Hours Weekly/Bilingual Spanish Preferred) - Weston South TD BankRetail Banker I (30 Hours Weekly/Bilingual Spanish Preferred) - Weston SouthWeston, FloridaTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
Retail Banker I (Bilingual Spanish or Russian Preferred) - Sunny Isles TD BankRetail Banker I (Bilingual Spanish or Russian Preferred) - Sunny IslesSunny Isles Beach, FloridaTotal Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.