rochester, NY30+ days ago
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism \n Determine customer needs, explain and sell products and services\n Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience\n Telephone customers to schedule sales appointments and promote products suitable to the customer's needs\n Participate in branch prospecting efforts and sales initiatives\n Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.\n Serve as a liaison between customer and operational areas\n Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines\n Ability to understand directions and adhere to established policy and procedures\n Able to remain focused and organized to successfully complete responsibilities\n Actively participate in branch meetings and training to enhance knowledge and development of skills \n Other related duties as assigned or directed\n Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.\n \n\n May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels\n \nQualifications\n \nEducation, Training and Skills Requirements:\n\n High School Diploma or GED required\n Excellent interpersonal and communication skills\n Accurate and proficient math skills\n Documentation skills with attention to detail\n Clear thinking and ability to remain focused\n Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence\n Internal product knowledge and teller training (provided after hire)\n \nExperience/Other:\n\n Two (2) years of customer service and/or banking normally required \n* All applicants must be 18 years of age or older.\n As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.\n \nResponsibilities\n \nA Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers.