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Process transactions for various bank products and services including, but not limited to: deposits, withdrawals, loan payments, cashier checks, opening and processing new accounts, maintaining existing accounts, referrals, and inventory of branch items as needed. Consistently provide top-notch, high-quality customer service, analysis, and consultation, for all existing and potential customers while accurately and effectively processing transactions and supporting sales.

<h3><strong>Job Description</strong></h3><p>The Universal Banker position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.</p><h3><strong>Key Responsibilities</strong></h3><ul><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Consistently provide top-notch, high-quality customer service, analysis, and consultation, for all existing and potential customers while accurately and effectively processing transactions and supporting sales.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Process transactions for various bank products and services including, but not limited to: deposits, withdrawals, loan payments, cashier checks, opening and processing new accounts, maintaining existing accounts, referrals, and inventory of branch items as needed.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Reconcile and balance teller drawer, vault, mail drop, and night depository. Investigate discrepancies and make corrections as needed.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Provide efficient and courteous customer service, cross-marketing products, and services to generate new business for the financial institution.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Prepare, compile and maintain relevant documentation regarding all bank deposit products/transactions ensuring compliance with all bank policy and procedures and regulatory laws and regulations.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Assist customers with online banking access and user functions.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Perform other duties such as answering calls, processing incoming mail and assist other departments when appropriate.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Exhibit professional behavior and promote positive working relationships.</li></ul><h3><strong>Qualifications </strong></h3><ul><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">One to two years of customer service, sales, and/or cash handling experience, preferably in a banking environment.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">High school education or equivalent.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Ability to communicate orally and in writing with customers and co-workers in a courteous and professional manner.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Ability to effectively interact comfortably and confidently with different audiences.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Ability to effectively work both independently as well as collaboratively in a team environment. Strong passion for customer service, continuously striving for remarkable service.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Knowledge of MS office, including Windows, Word, Excel, and PowerPoint.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Strong attention to detail and highly organized while focusing on work quality.</li><li style="font-family:'tahoma' , 'arial' , 'helvetica' , sans-serif">Ability to maintain a high level of confidentiality.</li></ul><div class="content-conclusion"><h3>Benefits Offered (Full-time employees)</h3><ul><li><strong>Health Coverage:</strong> Comprehensive medical, dental, and vision plans. Also offers a Health Payment Account (HPA).</li><li><strong>Retirement:</strong> Safe Harbor 401(k) plan with a dedicated wealth advisor.</li><li><strong>Wellness/Ancillary:</strong> Includes supplemental benefits including Accident, Critical Illness, Short-Term Disability and employer-paid Life Insurance.</li></ul></div>

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