UNKNOWN

ADAPTED_NOW

Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

HOUR

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country! Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers. * Processing transactions, opening accounts, and performing account maintenance. * Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. * Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training. Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. · Previous instore banking experience is preferred, but not required. · Must be positive and engaging. Formal Education & Certification: · High School Diploma or equivalent required. Work Status: · Full-time. Supervisory Responsibility: · No. Travel: · Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. *Woodforest offers a comprehensive benefits package. For a complete list of benefits please see link for more information: https://www.woodforest.com/media/ypejqzwn/woodforest-benefits-overview-2026.pdf* Eligibility and waiting periods may vary by benefit, based on employment status.Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA) Eligibility and waiting periods may vary by benefit, based on employment status. This document highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information in this document and the actual plan documents or policies, the documents or policies will always govern. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, Including Disability and Veteran Job:Branch Banking* Organization:Illinois* Title: *Teller Retail Banker II* Location: *Illinois-Marion* Requisition ID: *073187* Salary Range: *$16.48 to $19.81 per hour*

Woodforest National Bank

Teller Retail Banker II

Bank Management

Banking Services

Customer Support/Service

Equipment Maintenance/Repair

Knowledge Base

Lift/Move 30 Pounds

Marketing

Needs Assessment

Problem Solving Skills

Resolve Customer Issues

Retail

Sales

Transaction Processing/Management

Willing to Travel

Address customer inquiries and resolve routine issues confidently, ensuring a positive customer experience. organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying.

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13381450 SUMMARY The Relationship Banker I position serves as a teller and customer service advocate for banking customers. This role focuses strongly on building banking knowledge and supporting the companys strong reputation for excellence and reliability through the reinforcement of exceptional service standards. The ideal candidate for this role should have a pleasant, proactive approach to work, with the desire to expand their knowledge and abilities in the banking industry. The Relationship Banker I should have the ability to cross-sell and promote products, excellent attention to detail, and the ability to provide professional phone and in-person assistance to customers. Communication skills and the ability to remain organized and composed in many situations will be critical to the Relationship Banker Is success. The Relationship Banker I provides essential cash-handling, sales, and customer service functions to banking customers. They assist in the onboarding and training of Banking Services Associates and continually build their skills in the banking industry. All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies. ESSENTIAL DUTIES - Deliver exceptional customer service by executing transactions, such as deposits, withdrawals, loan payments, and opening consumer accounts, with precision and a friendly demeanor. - Handle customer calls professionally, navigating challenging situations with empathy and efficiency. - Ensure accurate cash management by balancing the cash drawer and maintaining funds within set limits. - Provide comprehensive transactional services, including issuing checks, money orders, redeeming savings bonds, and more, while ensuring compliance with bank policies. - Promote and cross-sell bank products effectively, connecting customers to the appropriate departments to meet their needs. - Count, verify, and package coin and currency accurately, preparing them for secure vault storage. - Address customer inquiries and resolve routine issues confidently, ensuring a positive customer experience. - Maintain a well-stocked teller station with essential forms and supplies to facilitate smooth transactions. - Set and achieve sales goals with guidance from supervisors. - Operate and balance branch equipment, such as vaults, ensuring compliance with operational standards. - Scan and balance teller work and process various bank forms with attention to detail. - Handle stop payments and holds with critical thinking, ensuring the detection and prevention of fraudulent transactions. - Provide detailed account information and assist customers with safety deposit boxes, ensuring their needs are met. - Assist customers with documentation, such as direct deposits and address changes. - Create thorough documentation for customer transaction inquiries, maintaining clear and accurate records. - Offer overdraft services, open and close accounts, and re-pin debit cards. - Maintain and balance vault cash, ordering money as needed to meet operational requirements. - Support the Retail Banking team with daily reconciliation and balancing issues. - Adhere to all bank policies, regulations, and laws, ensuring all activities are compliant. - Assume responsibility for additional projects and tasks as assigned. EDUCATION & CERTIFICATIONS - High school diploma or equivalent required. MINIMUM REQUIREMENTS Excellent communication skills and the ability to communicate ef ectively, verbally and in writing, with internal and external customers at all levels. A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions. Proficiency in accurately and efficiently processing customer transactions while providing exceptional customer service. Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services. Ability to quickly and efficiently resolve discrepancies or errors in customer accounts. Critical-thinking skills and the ability to analyze data, drawing informed conclusions. Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines. Mathematical proficiency and the ability to quickly and accurately complete standard calculations. Proficient computer literacy, including comfort with Microsoft systems and Office Suite. Intermediate typing skills to meet the needs of this position. Current drivers license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing a

Banking Jobs in Downey, IL

Resume Resources

Get noticed by top employers!

Banking Jobs in Downey, IL

Teller Retail Banker II Woodforest National Bank

Relationship Banker Banterra Corp

Resume Resources