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Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier's checks while promoting the bank's products and services and providing excellent customer service. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.

External Applicants: Please apply through Prosperity Bank's Career Center at <a href="https://www.prosperitybankusa.com/Careers" rel="nofollow">https://www.prosperitybankusa.com/Careers</a>. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.POSITION PURPOSEPerform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier's checks while promoting the bank's products and services and providing excellent customer service.ESSENTIAL FUNCTIONS AND BASIC DUTIES<ul><li>Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.</li><li>Represents the bank in a courteous and professional manner.</li><li>Receives and processes deposits.</li><li>Receives and processes loan payments.</li><li>Cashes checks and other negotiable instruments for clients.</li><li>Examines documents for endorsements and negotiability.</li><li>Processes transfers between accounts.</li><li>Sells traveler's checks, official checks, and money orders.</li><li>Processes credit card cash advances.</li><li>Verifies and balances cash daily.</li><li>Detects and resolves discrepancies promptly.</li><li>Offers other Bank products to meet customer needs and strengthen the relationship.</li><li>Has no more than one proof error within a 30-day period.</li><li>Follow Teller procedures consistently and adheres to compliance requirements.</li><li>Other duties as assigned.</li><li>Assumes responsibility for establishing and maintaining effective, professional business relations with clients.</li><li>Ensures that client requests and inquiries are promptly resolved.</li><li>Operates online teller terminal.</li><li>Maintains privacy of customer information.</li><li>Ensures that the Bank's quality reputation is maintained and projected.</li><li>Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</li><li>Assists area personnel as required.</li><li>Assists with training or orientation as needed.</li><li>Keeps supervisor informed of area activities and of any problems or concerns.</li><li>Completes required reports and records accurately and promptly.</li><li>Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.</li><li>Assumes responsibility for related duties as required or assigned.</li><li>Performs night drop functions as assigned.</li><li>Performs related clerical duties as assigned.</li><li>Ensures that work areas are clean, secure, and well maintained.</li><li>Cross sells Bank products and services.</li></ul>PERFORMANCE MEASUREMENTS<ul><li>Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.</li><li>Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.</li><li>Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.</li><li>Required reports and records are accurate, complete, and timely.</li><li>Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.</li><li>The Bank's professional reputation is maintained and conveyed.</li></ul>QUALIFICATIONSEducation/Certification: High school graduate or equivalent.Required Knowledge: Understanding of Bank operations preferred.Required KnowledgePROFICIENCIES: Mentor ProgramAll required training and webinars in 90-day planGS3 ProgramPrecisionIntegrated Teller - Advanced functions (split, cash advance, CC, etc.)CTR/MIL understandingIVIEWProduct KnowledgeSCOATM BalancingWITS/Wires - min. domesticRisk Management SkillDual ControlExperience Required: At least one year of related experience/cash handling required.Previous Teller experience preferred.Skills/Abilities: Good communication skills.Professional appearance, dress, and attitude.Good math skills.Good typing skills.Ability to operate related computer applications and business equipment includingadding machine, typewriter, copy machine, coin, and money counting machines,and telephone.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONTalking: Especially where one must frequently convey detailed or important instructions orideas accurately, loudly, or quickly.Average Hearing: Able to hear average or normal conversations and receive ordinary information.Finger Dexterity: Using primarily just the fingers to make small movements such as typing, pickingup small objects or pinching fingers together.Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/orfingers.Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents orproducts, or operate machinery.Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 to 25 lbs. of forceoccasionally.No hazardous or significantly unpleasant conditions (such as in a typical office).____MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONReasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolvedinstructions and to deal with problems involving a few variables.Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages,and to draw and interpret graphs.Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate;And define unfamiliar words in dictionaries for meaning, spelling, andpronunciation.Ability to write complex sentences, using proper punctuation, and using adjectivesand adverbs.Ability to communicate in complex sentences, using normal word order withpresent and past tenses and good vocabulary.Hours: Monday - Friday 12:00 PM - 6:00 PM. Saturday 8:00 AM - 12:00 PM.30 hours per week.

Prosperity Bank

Teller (Part Time) - Lubbock, Ave. Q

Administrative Skills

Banking Operations

Banking Services

Bond Market

Career Counseling

Click Through Rate (CTR)

Communication Skills

Credit Cards

Credit Processing

Cross-Selling

Customer Relations

Customer Support/Service

Develop and Maintain Customers

Employee Relations

General Ledger Accounting

Housekeeping/Cleaning

Loan Processing

Mathematics

Mentoring

People Management

Performance Metrics

Policy Development

Regulatory Compliance

Sales

Sales Management

Sales Prospecting

Time Management

Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.

External Applicants: Please apply through Prosperity Bank's Career Center at Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you area current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank's Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional performance of financial service functions. <ul><li>Takes customer calls. </li><li>Provides excellent customer service. </li></ul><ul><li>Answers questions and solves problems for customers by listening, collecting data, and securing answers. </li><li>Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards. </li><li>Handles complaints in a professional manner. </li><li>Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. </li><li>Consistently strives to meet the Customer Service Center's call quality goals. </li><li>Maintains and projects the Bank's professional reputation, while adhering to the Bank policies. </li><li>Other duties as assigned. </li></ul> 2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.<ul><li>Keeps management informed of problems. </li><li>Maintains a professional working relationship with all associates in the Customer Service Center. </li></ul>3. Assumes responsibility for related duties as required or assigned.<ul><li>Assists other departments, as necessary. </li><li>Keeps work area clean, secure, and well maintained. </li><li>Maintains the privacy of customer information. </li></ul> PERFORMANCE MEASUREMENTS 1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. 2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved. 3. Accurate and complete information about Bank products and services is provided to customers. 4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Management is informed of activities. 5. Consistently meets established call quality standards. 6. The Bank's professional reputation is conveyed and maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience. REQUIRED KNOWLEDGE: Preferred knowledge of the Bank products, services, and policies/procedures. EXPERIENCE REQUIRED: 1 year Customer Service experience. SKILLS/ABILITIES: Excellent communication and public relations skills. Excellent computer skills. Well organized. Ability to work well under pressure. Ability to work overtime as needed or required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds. LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary. Hours: Monday - Friday 10:30am-7:00pm Rotating Saturdays: 9:00am-5:00pm (Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays) 40 hours

Customer Service Representative (Full Time) - Lubbock

Computer Skills

Consumer Loans

Customer Retention/Renewal

Data Collection

Financial Services

Loans

Online Banking

Organizational Skills

Problem Solving Skills

Product Documentation

Public/Media/Press/Analyst Relations

Quality Metrics

Resolve Customer Issues

Hire Recruits

Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable. Position Overview: An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries.

External Applicants: Please apply through Prosperity Bank's Career Center at <a href="https://www.prosperitybankusa.com/Careers" rel="nofollow">https://www.prosperitybankusa.com/Careers</a>. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.Position Overview:An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.Responsibilities:<ul><li>Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.</li><li>Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.</li><li>Maintain comprehensive working knowledge of all systems</li><li>Update customer information during and after each call</li><li>Meet personal/customer service team call handling goals</li><li>Notify immediate supervisors of all problems or unusual matters</li><li>Follow communication procedures, guidelines and policies</li></ul>Minimum Qualifications:<ul><li>High school diploma or GED</li><li>1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking</li><li>Advanced computer skills and proficiency using multiple screens</li><li>Ability to effectively read, write, and verbally communicate with customers and co-workers</li><li>Maintain a professional attitude and appearance</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Detail oriented</li></ul>Hours: Monday - Friday 3:00 PM - 7:00 PM. Rotating Saturdays 9:00 AM - 5:00 PM.

Banking Jobs in Lubbock, TX

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Banking Jobs in Lubbock, TX

Teller (Part Time) - Lubbock, Ave. Q Prosperity Bank

Customer Service Representative (Full Time) - Lubbock Prosperity Bank

Customer Service Representative (Part Time) - Lubbock Prosperity Bank

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