The Director leads production support teams composed of teammates and contingent resources and serves as the accountable production support leader for the assigned platforms, partnering with application delivery, infrastructure, cybersecurity, operations, product, and business leaders to maintain reliable 24x7 services. Success is defined by fewer customer-impacting incidents, faster and more predictable recovery, improved change outcomes, reduced operational toil, stronger resilience and control performance, and the ability to scale support without proportional increases in cost or complexity.