NewCustomer Rep Operator Communications Center Brigham and Women's HospitalCustomer Rep Operator Communications CenterBoston, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
NewCustomer Rep Operator Communications Center Mass General BrighamCustomer Rep Operator Communications CenterBoston, Massachusetts$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
Director, Customer Service call center Ultimate Staffing ServicesDirector, Customer Service call centerWest Newton, Massachusetts$100,000–$120,000This role oversees customer service representatives and dispatch coordinators responsible for handling inbound service calls, creating work orders (technician visits), and managing customer communications. The Director will drive call center performance, reduce downtime through effective triage and dispatch, improve first-contact resolution, and ensure a professional, consistent experience for property managers, property residents, and commercial clients.
Customer Service Representative - Billing Quest Diagnostics IncCustomer Service Representative - BillingMarlborough, MASoft Skills:Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate mannerStrong organizational skillsProficient conflict management skills including the ability to resolve stressful situationsExcellent communication skillsDemonstrated problem solving skills65186Quest Diagnostics honors our service members and encourages veterans to apply. Job DescriptionCustomer Service Representative - Billing - Mon - Thurs, 8:30AM-5:00PM Eastern and Fri, 7:30AM - 4:00PM EasternAs a Customer Service Representative, you''ll compassionately deliver an exceptional experience to 50 or more callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support.
Director, Customer Service, Dentaquest Sun Life FinancialDirector, Customer Service, DentaquestWellesley, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Director, Customer Service Sun Life Financial IncDirector, Customer ServiceWellesley Hills, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
NewCustomer Service Manager, Airport Customer Operations (Boston, MA, US) American Airlines MexicoCustomer Service Manager, Airport Customer Operations (Boston, MA, US)Boston, MA$51,000–$86,500 / yearOur 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
Customer Service Representative Waste ConnectionsCustomer Service RepresentativeWestborough, MAInteracting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Wellesley Hills, MA$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Customer Service Rep II East Boston Neighborhood Health Center CorporationCustomer Service Rep IIRevere, MassachusettsAs a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Customer Service Rep II NeighborHealth CorpCustomer Service Rep IIRevere, MAAs a member of our Contact Center, you''ll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital.
Customer Service Representative Accendra Health IncCustomer Service RepresentativeWorcester, MAThe representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
Customer Service Representative Emerson HospitalCustomer Service RepresentativeConcord, MA$18–$24 / hourThe ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets. Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.
Customer Service Representative - Distribution |West Boylston, MA BunzlCustomer Service Representative - Distribution |West Boylston, MAWest Boylston, MA$20–$21.85 / hourFull timeWith more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
Customer Service Representative South Shore Health Systems IncCustomer Service RepresentativeWeymouth, MA$16.16–$21.75 / hourj - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. 3 - Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
Sr. Customer Service Engineer, Molecular Imaging (MI) United Imaging HealthcareSr. Customer Service Engineer, Molecular Imaging (MI)BOSTON, MAAdditionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Sr. Customer Service Engineer, Multi-Modality/MRI United Imaging HealthcareSr. Customer Service Engineer, Multi-Modality/MRIBOSTON, MAAdditionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Customer Service Representative Cooling Unlimited, Inc.Customer Service RepresentativeReading, MAFull timeWhat You'll OwnScheduling and dispatching HVAC service callsManaging incoming calls and customer requestsKeeping technicians' days running efficientlyCommunicating updates between customers and field teamsSupporting maintenance program promotion and follow-upsWhat You'll Be DoingAnswering calls and creating a strong first impressionBooking and prioritizing service appointmentsHandling urgent/emergency requests with confidenceCoordinating with technicians throughout the dayFollowing up with customers to ensure satisfactionAssisting with light admin tasks and team supportWhat You Bring1–2+ years in customer service, call center, or inside salesStrong multitasking and organizational skillsClear, professional communication (phone + written)Comfortable working in a fast-paced, high-call environmentSolid computer skills (Word, Excel, Outlook; typing 30+ WPM)Detail-oriented with a "get it done" attitudeNice to Have:HVAC, plumbing, or skilled trades experienceServiceTitan or similar dispatch softwareApply today and become the voice and backbone of our service team. You'll handle a steady flow of calls, coordinate with techs in the field, and keep schedules and customers on track.
Customer Service Lead AmeriVetCustomer Service LeadMedway, MassachusettsAs both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Customer Service Representative AmeriVetCustomer Service RepresentativeMedway, MassachusettsPerforms end-of-day procedures each evening, including balancing the cash drawer, running daily reports, preparing and making a bank deposit as needed, and presenting reports and deposit receipts to the Practice Manager or owner. Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.