Batavia, New York18 days ago
The Director oversees service delivery across multiple channels and product lines and partners closely with Technology, Digital Banking, Marketing, Retail and Commercial Banking, and Employee Development to drive innovation, operational excellence, and consistent, high-quality customer experiences. Strategic Leadership & Execution: Shapes and drives long-term Customer Care Center strategy aligned with organizational goals, anticipates future needs, and fosters enterprise-wide collaboration to execute sustained growth and service excellence.