Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) Knowledge of bank policies and procedures Critical thinking and communication skills Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition Ability to demonstrate confidence and act as a trusted advisor Ability to communicate effectively both verbally and in writing Ability to demonstrate team player approach, capable of thriving in a continually changing environment Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail Ability to work without close supervision Ability to maintain confidentiality Ability to follow policy and procedure including safety and security procedures Ability to travel to other work locations (e.g., training, staffing shortages), as needed. High school diploma or equivalent required; bachelor's degree preferred 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required Basic knowledge of personal finance and household budgeting required Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc.