Location: GlensideResponsibilities: Housing Operations & Occupancy ManagementProvide leadership for all university housing operations and residential systemsOversee housing assignments, occupancy management, room selection, waitlists, temporary housing, break housing, early arrivals, and late staysLead operational planning and execution for move-in, move-out, openings, closings, and residential transitionsOversee implementation and management of graduate housing operationsDevelop and maintain housing operational policies, procedures, and assessment practicesSupport long-range planning related to occupancy management, residential utilization, and operational effectivenessManage housing operations budgets related to occupancy management, summer operations, residential systems, and housing projectHousing Systems AdministrationServe as the senior administrator for housing management systems and operational platformsOversee system configuration, maintenance, testing, reporting, and optimization for systems such as StarRez, PowerCampus, MCR, or related platformsEnsure housing data integrity, operational compliance, and reporting accuracyGenerate occupancy, utilization, and housing trend reports to support operational and strategic planningCollaborate with Enrollment Management, Information Technology, and institutional partners on housing-related processes and student onboardingResidential Facilities & Operations CoordinationServe as the primary liaison between Housing and Facilities ManagementCoordinate maintenance priorities, work orders, facilities concerns, and residential operational needsSupport planning and execution of residential improvement projects, furniture replacement, renovations, and student-centered facilities enhancementsAssist with long-term residential facilities planning, deferred maintenance initiatives, and summer project coordinationOn-Call & Crisis ResponseServe within the university's residential on-call structure as Professional On Duty (POD 2)Provide leadership and oversight for residential crisis response, escalation management, and emergency coordinationRespond to complex student situations involving health, safety, mental health, facilities emergencies, and conduct concernsSupport ongoing assessment, training, and implementation of on-call procedures and crisis response protocolsMaintain availability during assigned evening and weekend on-call rotationQualifications:Minimum QualificationsMaster's degree in Higher Education, Student Affairs, Educational Leadership, or related field required5–7 years of progressively responsible experience in university housing, residential life, or campus life leadershipDemonstrated experience supervising professional staff and leading complex housing operationsExperience with residential crisis response systems and on-call managementExperience with housing systems administration, occupancy management, and facilities coordinationDemonstrated ability to collaborate across divisional and institutional partners in support of student success initiativesPreferred QualificationsExperience implementing residential curriculum models, cohort-based engagement strategies, or themed residential communitiesExperience with graduate housing operations or specialized housing initiativesExperience with strategic planning related to residential communities and student experience developmentExperience supporting student retention, belonging, and engagement initiatives through residential environmentsRequired Skills and AbilitiesStrong knowledge of university housing operations, occupancy management, and residential systems administrationExperience with housing management software and student information systems (MCR, PowerCampus, StarRez, Colleague, or similar platforms)Excellent organizational, strategic planning, and project management skillsStrong analytical, assessment, and data management abilitiesDemonstrated ability to utilize assessment data, occupancy trends, and student experience metrics to inform operational planning and residential strategyAbility to manage complex operational processes in a fast-paced and student-centered environmentStrong crisis response, decision-making, and problem-solving skillsExcellent communication, collaboration, and interpersonal skillsDemonstrated commitment to inclusive practices, belonging-focused work, and student successAbility to maintain confidentiality, professional judgment, and operational discretionExperience collaborating effectively across departments and institutional divisionsKnowledge of residential facilities operations, deferred maintenance planning, and student-centered facilities managementApplication Instructions:Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Job Description: Reporting to the Assistant Vice President for Student Experience, the Director of Housing Operations and Residential Experience provides strategic and operational leadership for the university's housing operations, residential systems, occupancy management, and residential infrastructure.