Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation, Licensed Clinical Social Worker (LCSW) - Missouri Division of Professional Registration, Licensed Master Social Worker (LMSW) - Missouri Division of Professional Registration. Active Listening, Case Management, Computer Literacy, Customer Empathy, Interpersonal Communication, Oral Communications, Organizing, Patient Education, Problem Solving, Time Management, Written Communication Grade .