Waterbury, CT30+ days ago
Patient Experience: • Provide exceptional customer service to all patients, visitors, and callers • Oversee the safe, efficient, and comfortable atmosphere of the reception area • Greet patients and other visitors to the agency and assist them as appropriate • Review schedules daily to ensure accuracy and fill appointment opportunities • Schedule and reschedule appointments in accordance with CHC scheduling guidelines • Collect, verify, update, and document patient demographics, insurance information, and forms • Reconcile patient visits daily • Insurance: • Verify active insurance coverage and status and update information as necessary • Collect patient payments, balances, and copays • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date • Complete end of day reporting and ensure records balance • Phones: • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols • HIPAA: • Consistently ensure and maintain patient confidentiality • Other: • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement • Supports manager in monitoring inventory of supplies for the office • Meet and exceed assigned individual and departmental goals • Other duties and projects as assigned. • Associates degree, medical office or medical assistant degree required • Bilingual skills, Spanish speaking, Required • Exceptional customer service skills • Excellent Verbal and written communication skills • Proven ability to multi-task • Problem Solving and critical thinking skills • Excellent organizational skills • Healthcare experience in Medical, Dental, or Behavioral Health preferred • Experience with Microsoft Power Point, Excel, Word, preferred.