Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products + Process enrollments via fax, phone, and electronically as needed + Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database + Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution **Qualifications:** + 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred + Fluent in both Spanish and English required + Previous Hub or Patient Support Service experience preferred + High School diploma or equivalent preferred + Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred + Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. **Together, we can get life-changing therapies to patients who need them-faster.** **Responsibilities:** + Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience + Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services + Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes + Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed + Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance + Demonstrate expertise in payer landscapes and insurance processes.