The position manages all aspects of debt collection, including making and responding to phone calls, answering collection queue calls, answering correspondence, managing notices, notating accounts, determining ability to pay, establishing payment agreements, processing credit card payments, preparing paperwork for bankruptcies, following up on debtor requests, skip tracing, account reconciliation and recommending referrals for collection and/or litigation. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203.