Required Skills/Abilities: Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorizationPassion for helping senior members successfully carry out care plansAbility to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the publicBasic medical terminologyUnderstanding of Medicare criteria for equipment and suppliesKnowledge of CPT and ICD-10 codesWorking knowledge of specialists and community resources to assist the memberStrong communication and rapport-building ability among an interdisciplinary teamAbility to multi-task and manage competing priorities with high attention to detailProficient PC skills to include Microsoft Office. Must be bilingual (Spanish) and able to pass formal proficiency exam as part of the selection process2 years of experience in referral management or care coordinationMedical Assistant or medical administrative experience is helpfulExperience with EMR systems, ideally eClinicalWorks or similarEmbodies and serves as a role model of ArchWell Health's Values: Be compassionateStrive for excellenceEarn trustShow respectStay resilientAlways do the right thing.