OTHER

FEED

UNKNOWN

Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.

HOUR

Overview:
As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Bilingual Client Service Representative (Spanish/English) who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.  Please note that the pay range for this role is $20-$22 per hour. Our Benefits: <ul><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) retirement plan</li><li>Paid time off and holidays</li><li>Employee assistance programs and wellness initiatives</li><li>Flexible options to support a balanced life</li></ul>

Responsibilities:
What You'll Do: <ul><li>Maintain elements of the assigned clients’ files, and all related paperwork.</li><li>Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.</li><li>Assigns homecare aides based on the client’s overall needs and Plan of Care.</li><li>Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.</li><li>Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.</li><li>Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.</li><li>Prepares and submits routine departmental reports as required.</li><li>Records and maintains accurate documentation of the client’s condition and overall service.</li><li>Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.</li><li>Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.</li><li>Provides education and coaching on changes to a client’s Plan of Care.</li><li>Maintains positive working relationships with clients, homecare aides and referral sources</li><li>Ensures compliance with local, state and federal laws as well as with Company policies and procedures.</li><li>Performs other related duties as assigned.</li><li>If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly.</li><li>This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.</li></ul>

Qualifications:
What You'll Bring:<ul><li>Excellent organizational skills: ability to multitask and manage multiple responsibilities.</li><li>Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.</li><li>Strong problem-solving skills; ability to deal with conflict in a professional manner.</li><li>Ability to multitask and manage multiple responsibilities.</li><li>Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.</li><li>Basic computer literacy and typing skills.</li><li>Customer service skills.</li></ul>Education and Experience:<ul><li>At least 18 years of age.</li><li>High school graduate or equivalent preferred; May require higher level of education or certification.</li><li>Current PPD, or Chest x-ray if applicable.</li><li>Medicaid, Waiver, or Home Healthcare experience preferred.</li><li>Other Requirements pursuant to state or local rules as applicable.</li></ul> Management Authority:<ul><li>Conducts performance reviews</li><li>Trains other associates</li><li>Directs work of other associates</li></ul> Physical Requirements:<ul><li>Ability to move, transport, or position: up to 50 pounds; up to 100 pounds</li><li>Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.</li><li>Ability to communicate effectively and clearly with others to exchange information.</li></ul> Travel Requirements:<ul><li>Regular travel on a daily or weekly basis required, even in inclement weather</li></ul> The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range:
USD $20.00 - USD $22.00 /Hr.

Help at Home

Bilingual Client Service Representative (Spanish/English)

Coaching

Communication Skills

Computer Skills

Corporate Policies

Customer Escalations

Customer Relations

Customer Satisfaction

Customer Support/Service

Developmental Disabilities

Documentation

Employee Assistance Plan

English Language

Establish Priorities

Federal Laws and Regulations

HIPAA (Health Insurance Portability and Accountability Act)

High School Diploma

Home Care

Legal Standards

Maintain Compliance

Market Surveys

Medicaid

Medical Records

Multilingual

Multitasking

Needs Assessment

Organizational Skills

Patient Confidentiality

Performance Reviews

Physical Demands

Problem Solving Skills

Record Keeping

Regulatory Compliance

Resolve Customer Issues

Spanish Language

State Laws and Regulations

Training/Teaching

Treatment Plan

Typing

Willing to Travel

[AW]-iCims

Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.

Work Where You Matter:
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at <a href="http://www.dollargeneral.com/about-us.html" rel="noopener nofollow noreferrer" target="_blank">www.dollargeneral.com/about-us.html</a>.

Job Details:
GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: <ul><li>Assist in recruiting and staffing activities.</li><li>Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.</li><li>Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.</li><li>Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.</li><li>Provide superior customer service leadership.</li><li>Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.</li><li>Participate in store opening and closing activities.</li><li>Ensure the safe deposit of all company funds in the designated bank.</li><li>Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.</li><li>Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.</li><li>Operate store in store manager’s absence.</li><li>Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.</li><li>Complete all paperwork and documentation according to guidelines and deadlines.</li></ul>

Qualifications:
KNOWLEDGE and SKILLS: <ul><li>Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.</li><li>Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.</li><li>Knowledge of cash handling procedures including cashier accountability and deposit controls.</li><li>Ability to learn and perform IBM cash register functions, including those necessary to generate reports.</li><li>Knowledge of inventory management and merchandising practices.</li><li>Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.)</li><li>Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.</li><li>Effective oral and written communication skills.</li><li>Effective interpersonal skills.</li><li>Effective organization skills with attention to detail.</li><li>Ability to solve problems and deal with a variety of situations where limited standardization exists.</li><li>Certain store locations may give preference to bilingual Spanish speakers.</li></ul>  WORK EXPERIENCE and/or EDUCATION:<ul><li style="color:#000000">High school diploma or equivalent strongly preferred. </li><li style="color:#000000">One year of experience in a retail environment preferred for external candidates</li></ul>COMPETENCIES:<ul><li style="color:#000000">Aligns motives, values and beliefs with Dollar General values.</li><li style="color:#000000">Supports ownership by tapping into the potential of others.</li><li style="color:#000000">Acts as a liaison between the Store Support Center and store employees.</li><li style="color:#000000">Fosters cooperation and collaboration.</li><li style="color:#000000">Interacts tactfully yet directly with employees and maintains an open forum of exchange.</li><li style="color:#000000">Demonstrates responsiveness and sensitivity to customer needs.</li><li style="color:#000000">Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).</li><li style="color:#000000">Provides continuous attention to development of staff.</li><li style="color:#000000">Recruits, hires and trains qualified applicants to fulfill a store need.</li><li style="color:#000000">Ensures store compliance to federal labor laws and company policies and procedures.</li></ul>WORKING CONDITIONS and PHYSICAL REQUIREMENTS:<ul><li style="color:#000000">Frequent walking and standing.</li><li style="color:#000000">Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.</li><li style="color:#000000">Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts).</li><li style="color:#000000">Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.</li><li style="color:#000000">Occasional climbing (using ladder).</li><li style="color:#000000">Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores.</li><li style="color:#000000">Fast-paced environment; moderate noise level.</li><li style="color:#000000">Occasionally exposed to outside weather conditions.</li></ul>Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer.   

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Goodlettsville, Tenn.-based Dollar General Corporation is the nation's largest small-box discount retailer. We make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco. With more than $18 Billion in sales, Dollar General has over 12,000 stores in 43 states and 12 distribution centers.

Dollar General

STORE MANAGER CANDIDATE

Corporate Communications

Detail Oriented

Distribution Services

IBM Product Family

Interpersonal Skills

Inventory Management

Inventory Turns

Leadership

Legal

Lift/Move 40 Pounds

Loading/Unloading

Mathematics

Merchandising

Mobile Devices

People Management

Presentation/Verbal Skills

Pricing

Process Management

Profit & Loss

Reporting Skills

Retail

Retail Management

Sales

Shipping/Receiving

Staff Development

Standard Operating Procedures (SOP)

Store Closing

Store Opening

Time Management

Trend Analysis

Vehicle Fleets

Writing Skills

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Bilingual Client Service Representative (Spanish/English)Help at Home

STORE MANAGER CANDIDATEDollar General

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