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MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. .

Customer Service Representative  Location: Saint Joseph, MO Employment Type: Full-time  Supporting: Bilingual Financial Solutions About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.   As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  Here's What the Job Really Looks Like  You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.  How You'll Make an Impact  + Guide customers through questions, concerns, or challenges they encounter while using the product or service  + Listen actively to understand the root of the issue and provide clear, effective solutions  + Record detailed call information for auditing, reporting, and follow-up purposes  + Maintain and update customer records to ensure accurate and current information  + Identify opportunities to introduce customers to new or enhanced services that meet their needs  + Provide recommendations and guidance in a way that adds value and enhances the overall customer experience  What'll Set You Up for Success  Required:  + High school diploma or GED  + 6+ months of customer service or sales experience preferred  For Internal Candidates :  + Must not be on any corrective action or performance plans  + Must have held your current position for 6+ months  + Must have relevant industry/program experience  Location Note: You must live within a 30 mile radius of St. Joseph, MO. Why Alorica?  Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.  What We Offer:  + Health, dental, and vision coverage with HSA options  + Paid time off  + Flexible pay options: daily or weekly pay  + 401(k) retirement plan  + Leadership development programs that really grow your career  + Open access courses through Alorica Academy  + Paid training and tuition reimbursement  + Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more  + Employee assistance program for personal and professional support  + Additional voluntary benefits to meet your individual needs  Our Values  Bold – We challenge conventions and take smart risks  Relentless – We deliver results, no matter what it takes  Connected – We work as One Alorica because we're stronger together  True – We show up as our authentic selves, every single day  Ready to Join Us?  If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.  Apply Today! Equal Opportunity Employer – Veterans/Disabled  DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.    #AloricaJobs #CallCenter #CustomerServiceJobs

Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.

Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.

Alorica

$18.50 Bilingual Customer Service Representative St. Joseph, MO

Auditing

Corrective Action

Customer Experience

Customer Support/Service

Data Quality

Detail Oriented

High School Diploma

Multilingual

Sales

Track Customer Issues

OTHER

FEED

Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).

Work Where You Matter:
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview:
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at <a href="http://www.dollargeneral.com/about-us.html" rel="noopener nofollow noreferrer" target="_blank">www.dollargeneral.com/about-us.html</a>.

Job Details:
GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS:<ul><li style="color:black">Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.</li><li style="color:black">Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.</li><li style="color:black">Make recommendations regarding employee pay rate and advancement.</li><li style="color:black">Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.</li><li style="color:black">Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.</li><li style="color:black">Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.</li><li style="color:black">Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.</li><li style="color:black">Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.</li><li style="color:black">Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.</li><li style="color:black">Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.</li><li style="color:black">Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.</li><li style="color:black">Provide superior customer service leadership.</li><li style="color:black">Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.</li><li style="color:black">Ensure that store is adequately equipped with tools necessary to perform required tasks.</li><li style="color:black">Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.</li><li style="color:black">Complete all paperwork and documentation according to guidelines and deadlines.</li></ul>

Qualifications:
KNOWLEDGE and SKILLS:<ul><li style="color:#000000">Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals</li><li style="color:#000000">Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.</li><li style="color:#000000">Knowledge of cash handling procedures including cashier accountability and deposit control.</li><li style="color:#000000">Ability to perform IBM cash register functions to generate reports.</li><li style="color:#000000">Knowledge of inventory management and merchandising practices. </li><li style="color:#000000">Effective oral and written communication skills.</li><li style="color:#000000">Effective interpersonal skills.</li><li style="color:#000000">Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.</li><li style="color:#000000">Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)</li><li style="color:#000000">Good organization skills with attention to detail.</li><li style="color:#000000">Ability to solve problems and deal with a variety of situations where limited standardization exists.</li><li style="color:#000000">Certain store locations may give preference to bilingual Spanish speakers.</li></ul>WORK EXPERIENCE and/or EDUCATION:<ul><li style="color:#000000">High school diploma or equivalent strongly preferred. </li><li style="color:#000000">One year of management experience in a retail environment preferred. </li></ul>COMPETENCIES:<ul><li style="color:#000000">Aligns motives, values and beliefs with Dollar General values.</li><li style="color:#000000">Supports ownership by tapping into the potential of others.</li><li style="color:#000000">Acts as a liaison between the corporate office and store employees.</li><li style="color:#000000">Fosters cooperation and collaboration.</li><li style="color:#000000">Interacts with staff tactfully yet directly and maintains an open forum of exchange.</li><li style="color:#000000">Demonstrates responsiveness and sensitivity to customer needs.</li><li style="color:#000000">Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).</li><li style="color:#000000">Provides continuous attention to development of staff.</li><li style="color:#000000">Recruits, hires and trains qualified applicants to fulfill a store need.</li><li style="color:#000000">Ensures store compliance to federal labor laws and company policies and procedures.</li></ul>WORKING CONDITIONS and PHYSICAL REQUIREMENTS:<ul><li style="color:#000000">Frequent walking and standing.</li><li style="color:#000000">Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.</li><li style="color:#000000">Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).</li><li style="color:#000000">Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.</li><li style="color:#000000">Occasional climbing (using ladder).</li><li style="color:#000000">Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.</li><li style="color:#000000">Fast-paced environment; moderate noise level.</li><li style="color:#000000">Occasionally exposed to outside weather conditions.</li></ul>  Dollar General Corporation is an equal opportunity employer.

Goodlettsville, Tenn.-based Dollar General Corporation is the nation's largest small-box discount retailer. We make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco. With more than $18 Billion in sales, Dollar General has over 12,000 stores in 43 states and 12 distribution centers.

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Bilingual Jobs in Saint Joseph, MO

$18.50 Bilingual Customer Service Representative St. Joseph, MO Alorica

STORE MANAGER Dollar General

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