NewProject Billing Specialist JobotProject Billing SpecialistAnaheim, CA$80,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in job cost, Construction Accounting, Project Accounting, T&M, Time & Material, time and material, and experience with Sage, Vista Viewpoint, viewpoint, job costing, AIA billing, and AIA invoicing.
NewLegal Billing Specialist (E-Billing) JobotLegal Billing Specialist (E-Billing)Irvine, CARemote$70,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you thrive in a fast-paced environment, are well-versed in legal billing platforms, and excel in managing e-bill submissions and audits, this is an exciting opportunity to bring your skills to a dynamic and supportive team.
NewProject Billing Administrator JobotProject Billing AdministratorBrea, CA$60,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Summary: This role manages preliminary notices, lien waivers, and project documentation while assisting with collections, payment processing, and customer account support.
NewBilling Manager JobotBilling ManagerIrvine, CA$95,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewSenior Accounts Receivable Specialist Vaco LLCSenior Accounts Receivable SpecialistRancho Santa Margarita, CA$28–$32Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewSr. Accounts Receivable & Collections Specialist Vaco LLCSr. Accounts Receivable & Collections SpecialistRancho Santa Margarita, CA$28–$32Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewCredit and Collections Specialist Vaco LLCCredit and Collections SpecialistSanta Ana, CA$28–$29Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Government Audit Recovery Specialist IconmaGovernment Audit Recovery SpecialistCosta Mesa, CA$27–$32 / hourResponsible for responding to correspondence from Government Agencies related to Recovery Audit Contractor (RAC), Medicare Administrative Contractor (MAC), Targeted Provider Education (TPE), Comprehensive Error Rate Testing (CERT), Office of Inspector General (OIG), Quality Improvement Organizations (QIO) and other Medicaid, Medi-Cal regulatory auditing body for pre and post payment audits. Experience working on government, Recovery Audit Contractor (RAC), Medicare Administrative Contractor (MAC), Targeted Provider Education (TPE), Comprehensive Error Rate Testing (CERT), Office of Inspector General (OIG), and other Medicaid, Medi-Cal and other regulatory audits.
Principal SAP ISU Billing Consultant, SCE Infosys LtdPrincipal SAP ISU Billing Consultant, SCEPomona, CAYou''ll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation.
Billing Support Specialist Ultimate Staffing ServicesBilling Support SpecialistIrvine, California$20–$24Ultimate Staffing is partnering with a Medical Diagnostic Laboratory in Irvine seeking a Patient Information Specialist / Billing Support Specialist to assist through a high-volume period. This is a temporary role (2-3 months) focused on outbound calls to clinics and providers to obtain patient information needed for billing and claims processing.
NewBilling Representative, Mental Health Children’s Hospital of Orange CountyBilling Representative, Mental HealthOrange, CaliforniaBending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation Physical Activity Lifting . Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35% Sensory Requirements:
NewBilling Representative, Mental Health Rady Children's HealthBilling Representative, Mental HealthOrange, CAPhysical Activity Requirements: Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation. Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%.
Manager Accounting, Billing Advantage SolutionsManager Accounting, BillingIrvine, CaliforniaFull timeResponsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Billing Coordinator - 3612820 AMS StaffingBilling Coordinator - 3612820Irvine, CaliforniaMaintains contact with attorneys, staff, and clients and observes confidentiality of client and firm matters, which may involve answering questions and requests, providing necessary follow-up, and resolving client billing disputes. Some experience with Coyote Analytics billing software preferred not required (other legal billing platforms are acceptable) and use of an electronic billing system (such as TyMetrix 360) is an added plus.
Billing Specialist Manatt Phelps & Phillips LLPBilling SpecialistCA$75,000–$95,000 / yearEssential Job Functions: Accurately and timely process high volume of bills each month, including complex bills with requirements such as split party billing, flat fee arrangements and multiple discounts by matter for client-level bills. The Firm's groundbreaking approach-bringing together legal services, advocacy and business strategy-differentiates Manatt from its competitors and positions the firm to provide a distinct and compelling value proposition.
Medical Billing Specialist Concentra Inc.Medical Billing SpecialistRancho Cucamonga, CA$17–$24.94 / hourJOB-RELATED SKILLS/COMPETENCIES• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws, compliance guidelines, and company policies• Intermediate knowledge and skills in Microsoft Office Suite, specifically Excel• Ability to communicate effectively• Excellent computer, organizational and planning skills• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism• Ability to assist peers• Ability to work all billing requirements and reports• Excellent writing and documentation skills• Strong attention to detail• Ability to work independently• Ability to handle multiple tasks, projects, duties, and priorities. Process monthly billing for substance abuse testing• Provide solutions to resolve billing questions for clients• Respond to client communication promptly and efficiently• Verify the data input in the accounting system to ensure accuracy of client billing• Issue invoice and send to clients through various channels (mail, email, etc.)• Manage the status of client accounts and identify inconsistencies• Update accounting records with client information• Provide support in training new employees and assisting peers• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Medical Billing Specialist ApexNetwork Physical TherapyMedical Billing SpecialistHighland, CaliforniaBilling team members work with account auditing, payment posting, accounts receivable, and patient billing. Work individually and as a team to work through the billing cycle for all of ApexNetwork PT's locations!
Billing and Collections Specialist Understood CareBilling and Collections SpecialistIrvine, CaliforniaUnderstood Care was founded by clinicians, patient advocates, and healthcare leaders to make healthcare simpler, safer, and more supportive for older adults. Each client is paired with a dedicated advocate who helps them navigate care, reduce costs when possible, and make confident healthcare decisions because healthcare should feel human.
Billing Supervisor Talent Elite GroupBilling SupervisorNewport Beach, CaliforniaDevelops and implements record keeping systems, forms, policies, and procedures related to billing, processing payments, and other accounts receivable activities. · Communicates and coordinates billing policies, practices, and procedures with department and company managers and officials, vendors, reporting agencies, clients, and customers.
E Billing Specialist Lewis Brisbois Bisgaard & Smith LLPE Billing SpecialistCosta Mesa, CAThis roles requires excellent technology and communication skills, must research and resolve ebilling-related inquiries and discrepancies all while handling a high volume workload using multiple ebilling platforms. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses and ad hoc reports.
Billing Coordinator - TalentZok TalentZokBilling Coordinator - TalentZokRedlands, CA$18–$19 / hourImmediate opening for a Document Specialist Coordinator in Redlands, CA who possesses:Experience with Microsoft Office applications. $18-$19 DOEFor immediate and confidential consideration, email resumes to lruiz@talentzok.com.
NewBilling Specialist FlexTGBilling SpecialistIrvine, CA$20–$25 / hourYou’ll work closely with internal teams, financial partners, and customers to support billing operations and deliver a high level of service. FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint.
E-Billing Specialist Lewis BrisboisE-Billing SpecialistCosta Mesa, CaliforniaFull timeThis roles requires excellent technology and communication skills, must research and resolve ebilling-related inquiries and discrepancies all while handling a high volume workload using multiple ebilling platforms. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses and ad hoc reports.
Hospital Billing Coordinator Deloitte Touche Tohmatsu LtdHospital Billing CoordinatorCA$50,000–$60,000 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Billing Associate Victor Community Support ServicesBilling AssociateVictorville, CA$1–$3 / hourPhysical Requirements: Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently. Essential Functions: Communicates effectively with appropriate site and fiscal personnel in a professional manner regarding assigned tasks that integrate with site processes.
Senior Full Stack Developer (Workforce Benefits Billing) Pacific LifeCorpSenior Full Stack Developer (Workforce Benefits Billing)Newport Beach, CA$124,830–$152,570 / yearYou will join a team operating within a broader WBD platform ecosystem, supporting billing, enrollment, and partner integrations that power a seamless customer experience. Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting.
NewBill Reviewer III Intercare Holdings Insurance ServicesBill Reviewer IIIOrange, CA$26–$28 / hourWith nearly 700 professionalsand brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we're a people focused, operations driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. AvonRisk is the nation's leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers' compensation, liability, managed care, and risk management across 32 states.
NewBilling Clerk Staffmark Group LlcBilling ClerkPomona, CABy applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Sr. Medical Billing & Collections Specialist Leaps & Bounds Pediatric TherapySr. Medical Billing & Collections SpecialistNorco, CAFull timeBilling & Collections Specialist is responsible for ensuring accurate and timely billing, proactive collections, and consistent follow-up on outstanding accounts to support the financial health of the organization. In accordance with Company policy, perform timely and aggressive follow-up on outstanding claims, meticulously resolve denials by correcting errors, gathering necessary documentation, and resubmitting claims efficiently.
NewHealthcare Revenue Cycle Billing Specialist II (SNF) Wipfli Advisory LLCHealthcare Revenue Cycle Billing Specialist II (SNF)Irvine, CaliforniaRemote$23–$30 / hourFull timeAs a Specialist II in Wipfli’s Healthcare Consulting Practice, you’ll work independently with a variety of healthcare clients, skilled nursing facilities, independent living, and assited living, delivering services such as financial and operational analysis, regulatory readiness, and strategic support. Under the direction of a Senior Consultant, the Specialist II provides business services independently for the firm's more complex clients, ensuring delivery is timely, accurate and serves the client's needs in accordance with company policies and procedures.
Billing Coordinator (Hospice) SilveradoBilling Coordinator (Hospice)Irvine, CA$29–$31 / hourJoin Silverado Hospice Orange County covering our Orange County areas and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice and Palliative Care services.
Billing Coordinator Dental Kidz ClubBilling CoordinatorCorona, CaliforniaFull timeAre you a passionate, dedicated professional looking to make a significant impact on patients' lives while enjoying a supportive work environment? Our team is comprised of skilled professionals who share a common goal of excellence in dentistry and compassionate patient care.
Billing Coordinator Kids Dental SpecialistsBilling CoordinatorChino, CaliforniaFull timeAre you a passionate, dedicated professional looking to make a significant impact on patients' lives while enjoying a supportive work environment? Our team is comprised of skilled professionals who share a common goal of excellence in dentistry and compassionate patient care.
Insurance Billing Clerk - Finance and Business County of RiversideInsurance Billing Clerk - Finance and BusinessRiverside, CAFull timeprocedures and methods; determine appropriate applications of various billing procedures; perform basic arithmetic computations rapidly and accurately and post the results on accounting records; organize work to meet prescribed deadlines; operate automated keyboard equipment; follow oral and written directions. Under supervision, the incumbent will be responsible for making follow-up calls checking on claim statuses and eligibility, and working on special projects ; performing fiscal clerical work processing and billing fiscal intermediaries for medical services rendered to patients; and to do other work as required.
NewBILLING SPECIALIST City Light & Power, IncBILLING SPECIALISTUpland, CA$24–$28 / hourThe Billing Specialist will process service confirmations via web-based platform (Supplier Portal) for completed contract work, and monitor all key functions related to service confirmation transactions to assure they’re accurate and processed in a timely manner. Audit completed packages by confirming all required documents have been received and have been properly completed Quality review completion photos of construction vs job scope to confirm completion of work.
NewHealthcare Revenue Cycle Billing Specialist II (SNF) Wipfli LLPHealthcare Revenue Cycle Billing Specialist II (SNF)Irvine, CARemote$23–$30 / hourAs a Specialist II in Wipfli's Healthcare Consulting Practice, you'll work independently with a variety of healthcare clients, skilled nursing facilities, independent living, and assited living, delivering services such as financial and operational analysis, regulatory readiness, and strategic support. Under the direction of a Senior Consultant, the Specialist II provides business services independently for the firm''s more complex clients, ensuring delivery is timely, accurate and serves the client''s needs in accordance with company policies and procedures.
Bill Review Analyst I CorVel CorpBill Review Analyst IIrvine, CA$16.90–$23.42 / hourPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
Temporary Medical Billing & Collections Representative University of California, IrvineTemporary Medical Billing & Collections RepresentativeAnaheim, California$26.58–$27.10 / hourMisconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Responsibilities: Job duties include, but are not limited to: Review and resolve professional fee billing and collections accounts to ensure timely and accurate reimbursement from Medicare, Medi-Cal, commercial insurance, Workers' Compensation, and other payers.
Bill Review Analyst I CorVel Healthcare CorporationBill Review Analyst IIrvine, CA$16.90–$23.42 / hourPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.
Billing and Accounts Receivable Manager Deloitte Touche Tohmatsu LtdBilling and Accounts Receivable ManagerCARemote$140,000–$160,000 / yearAs an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider client. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Analyst III, Epic Application Professional Billing and Claims Pacific Dental Services IncAnalyst III, Epic Application Professional Billing and ClaimsIrvine, CA$103,000–$133,000 / yearOwns highly complex projects, such as multi-module implementations or enterprise-wide systems upgrades; leads medium-scale projects, including scoping, design, implementation, testing and go-live support. This role ensures accurate and efficient billing workflows, claim generation, and revenue cycle operations by collaborating with finance, billing, and operational teams.
Clerk, Billing & Invoice KeHE Distributors, LLCClerk, Billing & InvoiceChino, California$29–$31 / hourFull timeThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes. Primary Responsibilities: The Billing & Invoice Clerk for Operations is responsible for accurately preparing, reviewing, and processing billing and invoicing related to warehouse operations and customer activity.
Billing Associate, Medical - TalentZok TalentZokBilling Associate, Medical - TalentZokVictorville, CABilling Associate-Medical - TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Immediate opening for an Billing Associate-Medical in Victorville, CA who possesses: Highly organized.
Inbound Billing and Settlement Staff Roth Staffing CompaniesInbound Billing and Settlement StaffSanta Ana, California$30–$33 / hourPrepare regular settlement status report for SDSA management, customer, carriers and headquarters. ·Manage, analyze & prepare correction forms for billing corrections in access database.
Analyst III, Epic Application Professional Billing and Claims PDS HealthAnalyst III, Epic Application Professional Billing and ClaimsIrvine, California$103,000–$133,000 / yearFull timeOwns highly complex projects, such as multi-module implementations or enterprise-wide systems upgrades; leads medium-scale projects, including scoping, design, implementation, testing and go-live support. This role ensures accurate and efficient billing workflows, claim generation, and revenue cycle operations by collaborating with finance, billing, and operational teams.
Clerk, Billing & Invoice KeHE Distributors LLCClerk, Billing & InvoiceChino, CA$29–$31 / hourThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes. The Billing & Invoice Clerk for Operations is responsible for accurately preparing, reviewing, and processing billing and invoicing related to warehouse operations and customer activity.
NewSenior AR Specialist Remote Billing & Collections FirstCarbon SolutionsSenior AR Specialist Remote Billing & CollectionsIrvine, CARemoteA sustainable consulting firm based in California seeks a Senior Accounts Receivable Specialist to oversee client billing and ensure accurate collections. Responsibilities include reviewing billing drafts, managing client interactions, and supporting finance team workflows.
GLOVIS: Senior Analyst, MQ Administration Billings Temp Elevated ResourcesGLOVIS: Senior Analyst, MQ Administration Billings TempIrvine, CaliforniaThe Logistics Administration Associate position is responsible for the incoming manual invoices from various carriers for Glovis's customer(HT), verifying invoices with backing documentation(such as the bill of lading, POD (Proof of Delivery) and email confirmation from ops, etc). Submit (save) AP tracker to admin share drive and send same file by email to manager and specialist for posting data on SAP.
Director of Charge Description Master (CDM) & Clinical Auditing - Patient Accounting & Billing Unit County of RiversideDirector of Charge Description Master (CDM) & Clinical Auditing - Patient Accounting & Billing UnitRiverside, CAFull timeKnowledge of: The principles of effective personnel management and supervision; principles and practices involved in patient access or revenue cycle activities, including knowledge of applicable health information systems; laws, rules, regulations, and policies affecting revenue cycle, charge master or patient access functions. Additionally, the Director will collaborate with RUHS stakeholders to identify charge-related opportunities, evaluate current procedures, and assess internal controls to ensure charge master code compliance, charge accuracy, and improved charge capture.
NewClerk, Billing & Invoice KeHE DistributorsClerk, Billing & InvoiceChino, CA$29–$31 / hourThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes. The Billing & Invoice Clerk for Operations is responsible for accurately preparing, reviewing, and processing billing and invoicing related to warehouse operations and customer activity.