Knowledge of medical terminology & ICD-10 codes, knowledge of insurance verification process, and third-party payor's, strong communication skills, both written and verbal, experience with computers and other office equipment, good organizational and analytical ability; must be detail oriented, proven customer service skills, along with commitment to patient satisfaction, working knowledge of Microsoft Office: Outlook, Excel and Word. The knowledge, skills, and abilities as indicated are normally acquired through the successful completion of a high school diploma or equivalent; two or more years of previous work experience in insurance, medical records, coding, billing or related area to develop knowledge of healthcare revenue cycle.