THIS IS A REMOTE POSITION*Position ResponsibilitiesAccurate data entry of information into the computer systemProvide reimbursement assistance to patients while providing superior customer service and respect to patients and their familiesFollow appropriate HIPAA guidelines provide medical records to primary care provider, insurance carriers, referred providers and patients per patient requestTimely and accurate filing and billing of all patient transactionsHandle incoming calls from patients and triage billing inquiries regarding outstanding balancesTake payments over the phoneMake outbound calls to patients / guarantors regarding outstanding balances and offer payment optionsReview patient account balances and determine that appropriate actions have been previously taken by billing, payment posting and AR follow upAnswer/respond to correspondence related to patient accountsPosting of charges, payments, adjustments and related activities in EHR.Work well individually or in a team environment accomplishing set goalsAbility to maintain confidentialityPerforms other related duties as assignedQualificationsMINIMAL REQUIREMENTS:High School Diploma or equivalentUnderstanding insurance remits and remark codes (REQUIRED)Minimum 3 years recent experience in medical billing, claims processing and collectionsMinimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providersExcellent customer service skills with an understanding of delivering information to a patient / customer in a timely mannerBilingual in English/Spanish preferred, but not requiredUnderstanding of medical claims and terminologyBasic math skills and accurately process money transactions (must be able to read & understand an EOB)Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so onMust be proficient using the computer, data entry, and have above average typing skillsExperience with MS Office, EMR/EPM systemsExperience with eClinical Works Practice Management system preferredPrior experience with ENT specialty a plus#J-18808-Ljbffr. ResponsibilityPrimarily responsible for handling all incoming patient billing inquiries for all ENT Specialty Partners offices and settling account balances.