FULL_TIME

FEED

HOUR

This position is responsible for answering incoming calls, scheduling and coordinating patient appointments, processing payments over the phone, assisting patients with service access, and providing switchboard navigation. FTCA liability protection for medical malpractice is afforded to covered individuals by virtue of their working relationship with GNCHC, a FTCA covered entity when they are performing covered activities.

POSITION SUMMARY:The Medical Office Specialist- Call Center serves as a centralized access point for patients, managing inbound phone calls and supporting appointment scheduling. This position is responsible for answering incoming calls, scheduling and coordinating patient appointments, processing payments over the phone, assisting patients with service access, and providing switchboard navigation.This role serves as a liaison between patients and clinical support staff, ensuring timely communication, accurate scheduling, and efficient coordination of care. The Medical Office Specialist must possess excellent communication skills, strong organizational abilities, and the capacity to manage a high volume of calls in a fast-paced environment.ESSENTIAL JOB FUNCTIONS:<ul><li>Answer a high volume of incoming calls in a timely, courteous, and professional manner.</li><li>Screen, prioritize, and route calls appropriately according to established protocols.</li><li>Schedule, reschedule, and confirm new and follow-up appointments in accordance with clinic scheduling guidelines.</li><li>Provide patients with accurate information regarding services, appointment availability, clinic procedures, and visit preparation requirements.</li><li>Document call interactions accurately within the electronic health record as needed and per established protocols.</li><li>Process patient payments over the phone and assist patients with establishing payment plans in accordance with organizational policies.</li><li>Maintain working knowledge of insurance requirements, billing processes, and clinic workflows to effectively respond to patient inquiries.</li><li>Relay messages and coordinate communication between patients and medical support staff.</li><li>Assist Billing staff with patient account inquiries and documentation requests as assigned.</li><li>Perform other duties as assigned.</li></ul>EDUCATION:High School Diploma or Equivalent, or a demonstrated track record of call-center experience.REQUIRED SKILLS:<ul><li>Basic computer and data entry skills required.</li><li>Demonstrated ability to manage multiple phone lines and maintain accuracy while handling high call volumes.</li><li>Strong verbal communication skills with a professional phone presence.</li><li>Ability to remain organized and prioritize tasks in a fast-paced call environment.</li><li>Ability to maintain confidentiality and exercise sound judgment.</li><li>Proactive and independent with the ability to take initiative when appropriate.</li></ul>PREFERRED SKILLS:<ul><li>Knowledge of basic medical terminology and insurance billing preferred.</li><li>Previous experience working in a hospital, clinic, or physician’s office preferred.</li><li>Knowledge of Patient Centered Medical Home & Meaningful Use.</li></ul>PHYSICAL REQUIREMENTS:Physical condition appropriate to the performance of assigned duties and responsibilities, which may include sitting or standing for long periods of time. Some bending, lifting, stooping, and stretching are required. Requires a normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment, including a computer keyboard, photocopier, telephone, and calculator. Some lifting involved, up to 35 pounds.LIMITATIONS AND DISCLAIMERGood Neighbor Community Health Center and East Central District Health Department’s employees are subject to 5 USC §1502 of the Hatch Act.The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.All job requirements are subject to possible modification to reasonably accommodateindividuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job• related requirements and to perform other job-related duties requested by East Central District Health Department/Good Neighbor Community Health Center in compliance with Federal and State Laws.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.   Continued employment remains on an "at-will" basis.FTCA liability protection for medical malpractice is afforded to covered individuals by virtue of their working relationship with GNCHC, a FTCA covered entity when they are performing covered activities.Powered by JazzHR

East Central District Health Department/Good Neighbor Community Health Center

Medical Office Specialist- Call Center (Bilingual Preferred)

Billing

Calculators

Call Centers

Call Monitoring

Call Volume

Clinical Support

Communication Skills

Community Health

Copying Machines

Data Entry

Documentation

Establish Priorities

Federal Laws and Regulations

Health Department

Health Insurance

High School Diploma

Hospital

Insurance

Keyboards

Lift/Move 35 Pounds

Manual Dexterity

Medical Billing

Medical Office

Medical Office Administration

Medical Record System

Medical Terminology

Multilingual

Office Equipment

Organizational Skills

Photocopy

Physical Demands

Plan Meetings

Presentation/Verbal Skills

State Laws and Regulations

Telephone Skills

Time Management

partner JazzHR

Employeeswillberequired to followany other job• relatedrequirements and to performotherjob-relateddutiesrequested by EastCentralDistrictHealthDepartment/GoodNeighborCommunityHealthCenter in compliancewithFederal and StateLaws. FTCAliability protection formedicalmalpractice is afforded to covered individuals byvirtue of their workingrelationshipwithGNCHC, a FTCAcoveredentity when they are performingcoveredactivities.

POSITION SUMMARY: The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation.  This position is responsible for scheduling appointments, processing payments both in-person and on the phone.  Additionally, this position serves as a liaison between patient and medical support staff.  The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.  ESSENTIAL JOB FUNCTIONS:<ol><li style="margin-left:8px">Answer incoming calls, answering and transferring phone calls as required.</li><li style="margin-left:8px">Schedule new and follow-up appointments.</li><li style="margin-left:8px">Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record. </li><li style="margin-left:8px">Collect co-pay and/or payment at time of service as required.</li><li style="margin-left:8px">Establish agreed upon payment plans that meet policy requirements.</li><li style="margin-left:8px">Maintain knowledge or experience in billing and insurance principles.</li><li style="margin-left:8px">Prepare for patient visit, checking vitals, patient histories, rooming & discharging patients as necessary.</li><li style="margin-left:8px">Assist Billing staff as requested with patient files.</li><li style="margin-left:8px">Performs other duties as assigned.</li></ol>EDUCATION: High School Diploma or Equivalent required. REQUIRED SKILLS:<ul><li class="MsoBodyText" style="margin-right:118px;margin-left:8px">Basic computer and data entry skills required.</li><li class="MsoBodyText" style="margin-right:118px;margin-left:8px">Ability to handle cash and to count money at high volumes including mathematical computations.</li><li class="MsoBodyText" style="margin-left:8px">Effective oral and written communication skills.</li><li class="MsoBodyText" style="margin-left:8px">Able to exhibit a high level of confidentiality.</li><li class="MsoBodyText" style="margin-left:8px">Excellent organizational skills.</li><li class="MsoBodyText" style="margin-left:8px">Proactive and independent with the ability to take initiative.</li></ul>PREFERREDSKILLS:<ul><li class="MsoBodyText" style="margin-left:8px">Knowledge of basic medical terminology and insurance billing preferred.</li><li class="MsoBodyText" style="margin-left:8px">Previous experience working in a hospital, clinic or physician’s office preferred.</li><li class="MsoBodyText" style="margin-left:8px">Knowledge of Patient Centered Medical Home & Meaningful Use.</li></ul><h1 style="margin-top:4px;margin-left:8px">PHYSICAL REQUIREMENTS:</h1>Physicalconditionappropriate to the performance of assignedduties and responsibilities whichmay includesittingor standingforlong periods of time. Somebending,I lifting,stooping and stretchingrequired.Requires normalrange of hearing and eyesight.Requires eye-handcoordinationand manualdexterityto operateofficeequipmentsuchas computerkeyboard,photocopier,telephone and calculator.Someliftinginvolved,up to 35 pounds. LIMITATIONSANDDISCLAIMER Good Neighbor Community Health Center and East Central District Health Department’s employees are subject to 5 USC §1502 of the Hatch Act. The above job description is meant to describethegeneralnature and levelofwork being performed; it is not intended to be construed as anexhaustivelist of allresponsibilities, duties and skillsrequiredfor the position. All job requirements are subject to possiblemodification to reasonablyaccommodate individualswithdisabilities.Somerequirementsmay exclude individualswhopose a directthreat or significantriskto the health and safetyofthemselves or otheremployees. This job description in no way states or implies that these are theonlyduties to beperformed by the employeeoccupying this position.Employeeswillberequired to followany other job• relatedrequirements and to performotherjob-relateddutiesrequested by EastCentralDistrictHealthDepartment/GoodNeighborCommunityHealthCenter in compliancewithFederal and StateLaws. Requirements are representative of minimum levels of knowledge,skills and/or abilities. To perform this job successfully, the employeemustpossess the abilities or aptitudes to performeach duty proficiently.   Continuedemploymentremains on an "at-will"basis. FTCAliability protection formedicalmalpractice is afforded to covered individuals byvirtue of their workingrelationshipwithGNCHC, a FTCAcoveredentity when they are performingcoveredactivities.  Powered by JazzHR

Medical Office Specialist- Bilingual Preferred

Calendar Management

Co-Payments

Computer Skills

Mathematics

Medical Records

Patient Assessment

Writing Skills

OTHER

UNKNOWN

Maintains client files within the agency's automation system to ensure proper documentation by processing all endorsement changes, binders, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines. Works with marketer on new policies to input information into Epic once policy has been issued and coordinates with production staff on delivery of policy to insured.

Adams Insurance Advisors is a 5th generation family-owned independent agency serving Nebraska and Colorado.  Our mission is to serve our clients with honesty, dedication, and meaningful relationships.  We offer a competitive and comprehensive benefit package, including paid time off.  We're looking for a full time qualified, detail oriented, driven account manager to add to our Adams Insurance Advisors team.  Highly skilled at customer service, both in person and over the telephone, is necessary for success in this position.  Additionally, having the ability to work closely with a team as well as independently is a must.ESSENTIAL DUTIES AND RESPONSIBILITIES  Identify existing customer needs and make appropriate recommendations. Handles telephone calls with professionalism and follows-up on any action needed related to each transaction. Works with marketer on new policies to input information into Epic once policy has been issued and coordinates with production staff on delivery of policy to insured. Maintains client files within the agency's automation system to ensure proper documentation by processing all endorsement changes, binders, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines. Corresponds with insured via telephone, email or other desired methods. Communicates directly with customers regarding changes that need to be made to coverage and handles endorsing policies with the carrier. Once the change has been made at the carrier, deliver to insured via the customers desired distribution method. Maintain control of binders, certificates of insurance, audits and aged receivables in accordance with agency guidelines. Prepares agency invoices and takes payments according to the agency's collection policy. Prepares remarketing documents and coordinates with marketer on remarketed and renewal accounts. Handles taking claim information from customers and prepares proper documents to file the claim with the appropriate carrier Assists customers with claim questions though the entire claim process.See job description for more details.

Billing Jobs in Oakdale, IA

Resume Resources

Get noticed by top employers!

Billing Jobs in Oakdale, IA

Medical Office Specialist- Call Center (Bilingual Preferred) East Central District Health Department/Good Neighbor Community Health Center

Medical Office Specialist- Bilingual Preferred East Central District Health Department/Good Neighbor Community Health Center

Insurance Account Manager Adams Insurance Advisors

Resume Resources