Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Organization, Professionalism, Problem Solving, Verbal Communication, high degree of accuracy and detail orientation. Researches service problems by clarifying the customer's complaint; checking the route sheets to determine the cause of the problem; working with route manager and drivers to expedite correction, providing adjustment, if needed, and educating the customer to prevent future problems.