Must possess capability to set and manage priorities, with competing timelines, for work in a public environment with frequent interruptions while providing excellent customer service to internal and external customers; establish and maintain effective working relationships with other City employees, outside agencies, vendors, public officials and with persons representing widely diverse opinions, beliefs, ethnic, economic and social backgrounds; organize work for maximum efficiency; maintain sustained attention to detail and work under the pressure of strict timelines; coordinate activities of other work groups to provide a comprehensive service; work in a punctual, regular and reliable manner. Provides procedural expertise with Utility Services Division to resolve problems; provides information to customers, vendors and employees as needed; trains other employees on procedures; evaluates system or billing errors, and takes corrective measures; contacts outside vendors/technical staff to initiate corrective measures; provides system user support.