Richardson, Texas14 days ago
Responsibilities: Training New Hires and Providing Refresher Trainings, Knowledge Checks, and Knowledge Articles: Conducting initial training for new hires and providing ongoing refresher trainings, knowledge checks, and access to knowledge articles to ensure continuous learning and skill development among Tier 2 agents . Proficiency in remotely troubleshooting wireless access points, modems, switches, smart TVs, video equipment, Smartbox distribution systems, and various other remote systems, including familiarity with SSID, BSSID, and VLAN configurations.