Organizational Expectations Share customer feedback and suggestions with team members and management Collaborate with team members and cross-functional units to ensure the successful delivery of projects and incident resolution Document incidents and solutions using ITSM systems, contributing to the knowledge base Effectively communicate with leadership regarding observations, situations, and expected needs Actively participate in department meetings, quarterlies, and annual evaluations Embrace the mission and vision of the technology department, in support of meeting the organizational goals and initiatives. Systems & Infrastructure Work within Azure infrastructure and provide Office 365 administrative responsibilities Perform cloud-based infrastructure administrative tasks, including Azure Active Directory, File & Print services, DNS, DHCP, Account Provisioning/Deprovisioning, Access Control Assist in the maintenance and troubleshooting of networking infrastructure; firewalls, switches, etc Troubleshoot basic Network connectivity problems for both wired and wireless configurations.