Alexandria, MN30+ days ago
Duties and Responsibilities: • Provide on-site and remote leadership of all aspects of daily operational activities of the branch • Create and foster team connections and belonging by building positive and connective relationships • Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches • Responsible to create and manage branch schedules and ensure staffing levels meet member need • Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses • Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader • Assist employees or members in solving complex account issues and escalated situations • Ensure branch compliance with all Credit Union policies and procedures, state and federal laws, and regulations • Conduct and complete monthly branch verification reports • Prepare and deliver written performance evaluations and performance actions • Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results • Actively participate in community based/business development activities within communities to promote awareness of Affinity Plus • Has the knowledge, skill and ability to perform in the capacity of any member facing position to support member need • Takes accountability for oneself and holds self accountable in performance, development, etc. Additionally, the Branch Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch verification reports.