NewVP, Assistant Branch Manager - Campbell, CA Charles SchwabVP, Assistant Branch Manager - Campbell, CACampbell, CAAs an ABM, you are on a direct path to become a Branch Manager, a critical leader role within our Investor Services organization, which is responsible for helping individuals and families with their financial goals, including retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs. In more than 300 branch offices in 45 U.S. states, you'll find Branch Managers leading and coaching their teams as they work directly with our clients to achieve their financial goals.
Business Development Manager - San Jose, CA Hirose Electric USABusiness Development Manager - San Jose, CASan Jose, CA$110,000–$120,000 / yearCollaborate and work together with Hirose’s customer support roles to optimize our service to our customers (Field Application Engineer, Segment Managers, Inside Sales Managers, Customer Service Specialists, Technical Support Engineering, Quality Engineering). Reporting to the Regional Sales Manager, this position is primarily responsible for new business development and managing the sales activities within assigned territories, increasing sales and implementing strategic corporate directives.
NewCommercial Route Manager (Pest Control) Sprague Pest SolutionsCommercial Route Manager (Pest Control)Fremont, CA$26–$32 / hourJob Requirements: · High School Diploma or GED · 2 years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2 years’ experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
NewService Manager United RentalsService ManagerSan Francisco, CA$77,075–$123,325 / yearWe're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
NewDistrict Human Resources Manager - Golden Gate Penske Truck RentalDistrict Human Resources Manager - Golden GateSAN LEANDRO, CA$81,400–$105,650 / yearThis position will be an important member of the District Leadership team supporting a district comprised of 15 locations across a geography that includes San Leandro, San Francisco, Oakland Santa Clara, San Jose, Hayward, Livermore, Richmond and Gilroy. The District Human Resources Manager is a valued member of the Human Resources and Field Operations teams, reporting directly to the District Manager, with a dotted line to the Area Human Resources Manager who aligns with Field Operations and corporate HR.
NewTractor Trailer Driver Herc Rentals IncTractor Trailer DriverUnion City, CA$33–$37 / hourApply knowledge of driving and/or commercial driving skills in maneuvering at various speeds in difficult locations, heavy traffic, inclement weather, mountainous terrain or tight loading dock areas. The purpose of the Tractor Trailer Driver position is to transport, deliver, and retrieve assorted construction and heavy equipment while supporting branch operations in a professional, safe, and timely manner.
NewTruck Driver- Class A Herc Rentals IncTruck Driver- Class AUnion City, CA$33–$37 / hourKnowledge of commercial driving skills in maneuvering at various speeds in difficult locations, heavy traffic, inclement weather, mountainous terrain or tight loading dock areas. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Residential Branch Manager OrkinResidential Branch ManagerSan Jose, California$75,000–$80,000 / yearFull timeWhen you’re an Orkin Branch Manager, you’re the leader cultivating a team to deliver top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
Branch Manager - San Jose Markets - San Jose, CA JPMorgan Chase & CoBranch Manager - San Jose Markets - San Jose, CASan Jose, CAYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Branch Manager EquiliemBranch ManagerDublin, CA$100,000–$130,000 / yearAs a member of the leadership team, this position balances day-to-day operational oversight with strategic decision-making to achieve revenue, profitability, safety, and customer satisfaction goals. Collaborate with other branch leaders, division managers, and department heads to deliver integrated, turnkey solutions.
Branch Manager, US Pest RentokilBranch Manager, US PestHayward, CaliforniaThey may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals .
Branch Manager at Standard Plumbing Supply HireAlignedBranch Manager at Standard Plumbing SupplySanJose, CALIFORNIAWere looking for a leader who can take ownership, build a strong team, and drive performance in a high-demand market. In a competitive market like San Jose, we win by being faster, sharper, and more reliable than anyone else.
Tree Care Branch Manager BrightView Holdings IncTree Care Branch ManagerSan Jose, CA$110,000–$140,000 / yearDrive customer satisfaction by maintaining open communication, fostering strong relationships, and conducting regular site visits. Physical Demands/Requirements: Constant operation of a computer and other office productivity machinery, such as calculator, photocopier, and computer printer.
Residential Branch Manager Orkin LLCResidential Branch ManagerLivermore, CA$75,000–$80,000 / yearWhen you're an Orkin Branch Manager, you're the leader cultivating a team to deliver top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
Branch Manager CR&R IncBranch ManagerSan Leandro, CAThis role combines hands-on operational leadership with sales support and customer relationship management, owning everything from routing and yard operations to customer satisfaction and growth. Haulaway Incorporated provides secure, durable portable storage and container rental solutions for commercial, construction, and institutional customers.
NewBranch Manager ICONIX WaterworksBranch ManagerSanta Clara, California$95,000–$120,000 / yearFull timeICONIX is an independent waterworks partner that offers an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities across the West Coast of the United States and Texas that depend on essential water and wastewater infrastructure. We recognize and reward the contributions our employees make every day by offering competitive pay, opportunities for growth, and meaningful benefits programs designed to support the people who matter most to you. • Base Pay: $95,000 - $120,000+, Exact compensation may vary based on skills, experience, and location.
Assistant Branch Manager, Commercial Lines (NorCal) ICW GroupAssistant Branch Manager, Commercial Lines (NorCal)Pleasanton, CA$119,748.71–$201,947.98 / yearHeadquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. The Assistant Manager Branch Underwriting provides leadership, coaching, and technical underwriting guidance to underwriting teams while supporting branch strategies, business development efforts, and organizational initiatives aligned with company objectives.
NewAssistant Branch Manager Provident Central Credit UnionAssistant Branch ManagerBelmont, CA$32–$42 / hourJob Summary: The Assistant Branch Manager (ABM) is a highly motivated individual who is responsible for supporting the Branch Manager in the daily operations of a full-service credit union branch, which includes directing and administering all sales, service, and operational activities in accordance with the Credit Union's strategic objectives. Lead a branch team dedicated to growing the credit union by attracting and retaining members that are highly engaged with Provident and consider us their PFI (primary financial institution).
Branch Manager QXOBranch ManagerSan Jose$95,000–$150,000 / yearFull timeQXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. You’ll play a key role in identifying market opportunities, strengthening customer relationships, and ensuring your team is equipped to meet the technical and service demands of the waterproofing business.
Branch Manager Silicon Central Wells Fargo & CoBranch Manager Silicon CentralSan Jose, CA$37.50–$67.31 / hourAs a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
Branch Manager - Beach and Valley District Wells Fargo & CoBranch Manager - Beach and Valley DistrictLos Gatos, CA$37.50–$67.31 / hourAs a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
Branch Manager, US Pest Rentokil Initial plcBranch Manager, US PestHayward, CA$102,300–$148,500 / yearThey may have access to company and customer"s records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals.
NewBranch Manager Safe Act Almaden Valley San Jose CA, Assistant Vice President CitiBranch Manager Safe Act Almaden Valley San Jose CA, Assistant Vice PresidentSan Jose, CA$80,480–$120,720 / yearThe overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams. The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team.
Branch Manager II Airgas IncBranch Manager IISan Leandro, CAThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Branch Manager BrightView Holdings IncBranch ManagerSan Jose, CAThis leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers.
Branch Manager MRINetwork JobsBranch ManagerSan Mateo, CaliforniaWorks in tandem with senior management to regularly schedule and conduct branch meetings to inform and update employees of branch goals and progress towards goals, promotions, products, services, and activities and to encourage participation and open communication. Additionally, the Branch Manager is responsible for developing profitable new business and cross-selling all applicable bank products and services to existing portfolio and prospective member/clients.
AVP, Branch & Market Development Manager Technology Credit UnionAVP, Branch & Market Development ManagerSan Jose, CaliforniaFull timeHires, recruits and develops talent, provides training on products and services, regulatory compliance, policies and procedures, and sales/service techniques to enable all direct reports to perform their roles effectively, efficiently and accurately. Experience: 5+ years’ experience in related disciplines, including exposure to leadership/management roles, business and consumer financial products and services, member issue resolutions and related policies and.
Branch Manager Linde plcBranch ManagerSan Leandro, CAManage staff scheduling and operational workflows to maximize efficiency, while monitoring inventory levels to meet customer needs and support sales objectives. You will coordinate and direct branch activities to meet or exceed sales and margin targets while ensuring timely and accurate completion of required branch reporting.
Branch Manager BrightView LandscapesBranch ManagerSan Jose, CAFull timeThis leadership role drives business growth through strategic sales management and client relationship development while ensuring the effective recruitment, training, and performance management of branch staff. Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers.
Branch Manager Safe Act Downtown San Jose Main CA, Assistant Vice President Citigroup IncBranch Manager Safe Act Downtown San Jose Main CA, Assistant Vice PresidentSan Jose, CA$80,480–$120,720 / yearThe overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams. The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team.
Branch Manager Rentokil Initial plcBranch ManagerPleasanton, CA$102,000–$132,600 / yearFor more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development - all supported by Terminix's corporate resources and business model.
NewBranch Manager Safe Act South Bay /San Jose Area, Assistant Vice President CitiBranch Manager Safe Act South Bay /San Jose Area, Assistant Vice PresidentSan Jose, CAExecute planning and budgeting activities to Vice President, Branch Manager, Manager, Assistant, President, Management, Banking, Skills Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service.
Branch Manager II 1st United Credit UnionBranch Manager IIPleasanton, CA$90,000–$97,000 / yearThe Branch Manager II works with the branch staff to ensure staff is consulting with members to identify needs, refer appropriate products, solutions and follows-up on pending transactions to ensure completion in a timely manner. Supports and participates in continuous improvement activities and Credit Union events such as: Car Sales, Volunteerism and Local Community Events contributing to the achievement of organizational objectives as well as department and individual goals.
Branch Manager Clean Harbors IncBranch ManagerSan Jose, CAPrepare annual budget, based on market projections, needs for refurbishments, capital expenditures and fleet additions including the enforcement of cost controls and general efficiencies to ensure achievement of financial targets and profit margins while monitoring all repair and maintenance costs and taking corrective actions when required, planning, organizing, directing and controlling all major maintenance to provide AFE's to maintain budget guidelines. Clean Harbors is seeking a Branch Manager for our Healthcare division to manage overall branch operations, including ensuring safe, cost-effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and its employees.
Tree Care Branch Manager BrightView LandscapesTree Care Branch ManagerSan Jose, CA$110,000–$140,000 / yearFull timeWork closely with the Business Developer to deliver seamless post-project follow-up and guarantee all deliverables align with client expectations. Job Summary The Tree Care Manager manages the day-to-day operations of a commercial tree business.
Branch Manager (EED) - Hayward Mitsubishi Electric US, Inc.Branch Manager (EED) - HaywardHayward, CA$149,600–$205,700 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information. The pay range for this position at commencement of employment is expected to be between $149,600 and $205,700/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
VP, Assistant Branch Manager Charles SchwabVP, Assistant Branch ManagerSan Mateo, CAAs an ABM, you are on a direct path to become a Branch Manager, a critical leader role within our Investor Services organization, which is responsible for helping individuals and families with their financial goals, including retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs. In more than 300 branch offices in 45 U.S. states, youll find Branch Managers leading and coaching their teams as they work directly with our clients to achieve their financial goals.
VP, Assistant Branch Manager Campbell, CA The Charles Schwab CorpVP, Assistant Branch Manager Campbell, CACampbell, CAAs an ABM, you are on a direct path to become a Branch Manager, a critical leader role within our Investor Services organization, which is responsible for helping individuals and families with their financial goals, including retirement planning, charitable giving, estate planning, active investing or managing banking and lending needs. In more than 300 branch offices in 45 U.S. states, you''ll find Branch Managers leading and coaching their teams as they work directly with our clients to achieve their financial goals.
Branch Manager- Silicon Valley/Palo Alto/San Bruno Area JPMorgan Chase & CoBranch Manager- Silicon Valley/Palo Alto/San Bruno AreaSan Mateo, CAYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Branch Manager (New Business Development) First Citizens BankBranch Manager (New Business Development)Palo Alto, California$105,000–$125,000 / yearFull timeQualifications: Bachelor's Degree and 4 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory OR High School Diploma or GED and 8 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory. As a Financial Sales Manager at First Citizens Bank your role will be primarily focused on outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services.
Branch Manager (New Business Development) First Citizens BancShares IncBranch Manager (New Business Development)San Jose, CA$105,000–$125,000 / yearBachelor''s Degree and 4 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory OR High School Diploma or GED and 8 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory. As a Financial Sales Manager at First Citizens Bank your role will be primarily focused on outbound calling activities to generate new business opportunities and may occasionally partner with a business or commercial banker to provide expertise around business deposits and related services.
NewClinical Manager – South Bay Branch| $10,000 Sign-On Bonus Health LinkClinical Manager – South Bay Branch| $10,000 Sign-On BonusMilpitas, CA$165,000–$190,000 / yearThis role oversees clinical staff and collaborates with Intake, Scheduling, QA, and administrative support to ensure efficient operations, high-quality patient care, and achievement of established branch goals. If you are an experienced clinical leader who is passionate about developing teams, delivering exceptional patient care, and helping a growing branch succeed, we welcome the opportunity to connect.
Senior Product Marketing Manager, Zero Trust Branch Zscaler IncSenior Product Marketing Manager, Zero Trust BranchSan Jose, CA$164,500–$235,000 / yearIn this role, you will help shape go-to-market strategy, messaging, positioning, launches, and field enablement for Zscaler's Zero Trust Branch solutions, helping customers replace legacy architectures with a cloud-native, Zero Trust approach. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
Branch Manager QXO IncBranch ManagerSan Jose, CA$95,000–$150,000 / yearQXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America.
Branch Manager CTBC Financial Holding Co LtdBranch ManagerCupertino, CAResponsible for the financial performance and product portfolios of the assigned Branch, which includes deposits (checking account, negotiable order of withdrawal account, savings account, money market deposit account, and time certificate of deposit), loans (CRA, commercial real estate, construction, commerce and industry, trade finance, consumer), fee incomes, and investment product referrals. Additional responsibilities include maximizing the operational efficiency and employee productivity within the assigned branch and coordinate with the Regional Branch Manager to implement the retail banking strategies and retail activities to achieve the Bank's overall goals of the assigned Region.
Branch Operations Manager HVAC Lennox International IncBranch Operations Manager HVACSan Jose, CA$70,000–$80,000 / yearEnsures proper procedures are in place for reporting and managing accidents Interprets specifications, blueprints and job orders to employees, and assigns duties Establishes or adjusts work procedures to meet production schedules Recommends measures to improve production methods, equipment performance and quality of product Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew Analyzes and resolves work problems, or assists employees in solving work problems Initiates or suggests plans to motivate employees to achieve performance goals Maintains time and production records Directly supervises four to ten employees Carries out supervisory responsibilities in accordance with the company's policies and applicable laws Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Perform other duties as assigned. Duties include, but are not limited to: Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints Assists employees in diagnosing commercial HVAC equipment Prepares estimates and proposals Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Branch Sales Manager Insulation Distributors, IncBranch Sales ManagerUNION CITY, CA$98,000–$120,000 / yearThe Branch Sales Manager is tasked with identifying prospective customers, fostering and maintaining mutually beneficial business relationships, and driving both sales and profitability for the branch. Develop and mentor all branch personnel, including Sales, DC Manager, Drivers, and operations staff, with a focus on long-term retention and fostering a customer service culture.
Branch Manager- Silicon Valley/Palo Alto/San Bruno Area JPMorgan Chase Bank, N.A.Branch Manager- Silicon Valley/Palo Alto/San Bruno AreaSan Mateo, CAFull timeYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Branch General Manager Mission Linen SupplyBranch General ManagerNewark, CA$100,000–$120,000 / yearThe General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship / leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals. The position requires a thorough understanding of one-way route sales and rental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy.
NewBranch Manager Peninsula Gateway District Wells Fargo BankBranch Manager Peninsula Gateway DistrictMountain View, CaliforniaAs a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.