Applies the knowledge and skills needed to do the job while keeping informed about practices, procedures, and new developments related to own work including: communicating with patients/families and case management regarding evaluation/treatment results and discharge plans as well as progress/concerns throughout treatment, recognizing changes in the patient's medical status and notifying nursing when appropriate, aware of changes/additions that would benefit patient's treatment program, demonstrates good body mechanics when lifting and transferring, assisting to maintain medical records/documentation for each patient and their plan of care, performing evaluations/treatments as well as assessments and re-evaluations as needed to establish treatment plans for patients exhibiting functional mobility/self-care deficits, scheduling of patients, performing duties with minimal supervision of director, demonstrating effective time management skills by completing patient care assignments in a quality manner. Demonstrates customer focused attitude: listening effectively to gain understanding of customer needs and response by taking appropriate and timely action, initiating/promoting customer relations within the department, presenting self and position appropriately to hospital visitors and staff at all times, maintaining positive interaction with customers (patients, visitors, physicians, team members), dealing effectively with stressful situations, looking for ways to improve service and introduce new work procedures that save time/effort/money.