What You’ll Own & Impact Partner directly with executive leadership to ensure a seamless day-to-day experience in Microsoft 365 Anticipate and remove friction points across Outlook, Teams, OneDrive, and SharePoint before they disrupt productivity Rapidly resolve high-impact issues—especially time-sensitive challenges like meeting access, collaboration breakdowns, or cross-device inconsistencies Guide leaders through real-time solutions with clarity and confidence, explaining both the “what” and the “why” in a way that builds trust Drive deeper adoption and smarter usage of M365 tools across the organization as new capabilities are rolled out in phases Act as a connective layer across teams (infrastructure, security, migration) to quickly resolve more complex challenges Deliver a true white-glove experience, combining technical expertise with strong presence, discretion, and professionalism What This Looks Like in Practice Stepping in immediately when an executive can’t join a Teams meeting from a conference room and resolving the issue on the fly Helping leadership navigate differences between legacy “classic” workflows and modern M365 experiences Ensuring meetings, files, and communications work effortlessly across devices and locations Building trust as the person executives rely on when something isn’t working as expected What You Bring Strong hands-on experience with the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) in enterprise environments Experience supporting or partnering with executive-level stakeholders—you understand urgency, discretion, and communication style Familiarity with M365 migration and post-migration realities, including classic vs. modern/online environments A proactive, solutions-oriented mindset—you don’t just fix issues, you prevent them Exceptional communication skills and executive presence—you can simplify the complex without losing credibility Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.