The candidate must have strong written and verbal communications skills, be able to lead initiatives, projects, task, having expert knowledge of M365, and be able to document, develop, and support solutions within all phases of the Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. Function as a Technical lead within the AGILE team for M365 and Cloud solutions; assisting with identifying and championing the completion of Features, User Stories, and associated acceptance criterion, risk, and dependencies that strategically align with and are in support of the business need.