Outcomes and Continuous Quality Improvement- Participates in ongoing hospital and transplant process improvements, such as Root Cause Analysis (RCAs), focus groups, etc., and attends transplant local quality councils as defined by all regulatory bodies including Centers for Medicaid and Medicare Services (CMS) Conditions of Participation, the Organ Transplantation and Procurement Network (OPTN), The Joint Commission (TJC), and North Carolina State Transplant Regulations. Regulatory Compliance- Remains knowledgeable of and adheres to both hospital and regulatory requirements for the role of transplant case manager/social worker as stated by all regulatory bodies including Centers for Medicaid and Medicare Services (CMS) Conditions of Participation, the organ Transplantation and Procurement Network (OPTN), The Joint Commission (TJC), and North Carolina State Transplant Regulations.