Skill Level Requirements** + Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Expert + Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Expert + Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Expert + Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Expert + Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Expert + Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Expert + Extensive experience working on large scale IT projects related to design, deployment and configuration - Expert + Proficiency with ServiceNow platform and its core applications (ITSM, CSM, ITBM, etc.) + Experience with process mapping tools (Visio, Lucidchart, etc.) + Understanding of workflow automation and integration concepts + Knowledge of project management methodologies + Familiarity with data analysis and reporting tools **Other Requirements** + Completed Bachelor's Degree or relevant work experience + 3+ years of experience in business process analysis, preferably in IT service management + ServiceNow certification (Certified System Administrator or higher) preferred + Strong understanding of ITIL framework and IT service management principles + Experience with process improvement methodologies (Lean, Six Sigma) + Willingness to travel occasionally The base salary for this position is $120,000 - $160,000. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.